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Classic Collision
4468 Abbotts Bridge Road, Duluth, Georgia, United States
About the Classic Collision
Classic Collision is a top-rated car repair institution located at 4468 Abbotts Bridge Road in Duluth, Georgia. With a team of highly skilled technicians and state-of-the-art equipment, we specialize in providing high-quality collision repair services for all makes and models of vehicles. Our commitment to excellence and customer satisfaction sets us apart from the competition. Whether you need minor dent removal or major bodywork, you can trust Classic Collision to get your car looking as good as new. Visit us today and experience the difference for yourself.
Photos of Classic Collision
4468 Abbotts Bridge Rd, Duluth, GA 30097, United States
Opening hours of Classic Collision
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews of Classic Collision
"This shop fails at customer communication and attention to detail for car repairs. My car was at their shop for almost a month. I told them about a concerning sound my car was making. A worker there assured me 4 times that my car was fully repaired. When I arrived to pick up my car, He explained all the work the shop performed. When I left the shop, I heard the same sound from almost one month prior and immediately returned. They examined my car again and found break issues. They do not pay attention to customer concern or car repair details at this shop. They also give false assurance while taking money for inadequate repairs. If you need quality repairs and sufficient updates about your car, you should save yourself the headache and take your business elsewhere."
"The repairs on my vehicle were flawless. From start to finish, the customer service that I received was excellent. They explained the process fully, answered all my questions and kept me informed throughout the process. Their team is extremely efficient and very professional. I would definitely use them again."
"DO NOT TAKE YOUR CAR HERE !!!!!! Especially if your car needs to be lifted. They only have 1 lift and can only work on one car at a time. They never give you timeline. I understand it can take time to order parts and have them approved by insurance, but even after insurance approved and parts were delivered, still there was no timeline given and you have to wait extended amount of time. They kept saying they are working on the other car that’s on the lift so I had to wait for it to be done to even get me estimate, no timeline. They had to work on suspension, no timeline. Finally was told it’s at last stage, working on alignment, still I was not given any timeline and it took a week. I had to keep calling them to check status. IT TOOK TOTAL OF 3 MONTHS TO GET MY CAR BACK. And 2 days after, it started making noises. I didn't want to wait another 3 months so did not go back to fix it. They lack of professionalism. They don’t care about their customers. If you want to wait without knowing when your car will be fixed, take your car to this shop"
"The high rating this business has is due to using the old Premier Automotive ratings. At some point, Classic Collision purchased the excellent Premier Auto. If you look around at the other Classic Collisions in the area, you’ll see a pattern of middling-to-poor reviews. I recently took my car for the bumper to be repainted and the work left a lot to be desired. We had to go over and buff several imperfections out—imperfections that should have been noticed before trying to hand the car off to me; not to mention body clips that weren’t properly clipped in—absolutely shoddy work for the price. There was a scratch on the newly painted piece that wasn’t noticed before I drove away. I came back next business day and ended up needing to speak with the manager. He told me on no uncertain terms, if they couldn't buff it out then I was outta luck. When pressed he said "this is a for profit business" as to why they wouldn't consider repainting it if necessary. Fortunately, it ended up being an easier fix than repainting so they did take care of it. In total, I ended up making at least 3 return visits for imperfections in their work. Bottom line: If you don't care about your car's appearance, this place is for you; if you value your car and want a job well done, don't waste your time here--I deeply regret giving this business my money. They will try to blame their poor work on you if it's difficult to fix, and working with them is not worth the hassle."
"I was very pleased with the work this Shop gave me. A driver hit my car when they pulled out a parking spot, which cracked my headlight, bent my fender, scraped my bumper, and broke my heart... but its 100% now. They were able to get all the repairs done in 2 weeks. And with the manufacturing industry being slammed, I was amazed. Rick Eve has an energetic, personable, honest personality. From the day I got the quote, to the day I got my car back I was very pleased with the service I received. Every step of the way I was receiving updates on what was getting done. There was always a call, email, or text if something needed additional time and he explained why. I don't believe I had to ask too many questions since his communication was so good! I would highly recommend this place to anyone. I can see why this Shop has 5 stars and I know everyone works hard up there to EARN that."
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