GMC Key Replacement & Programming Service

"Very accommodating even while a man short on staff. I really appreciate it, thank you. Look forward to doing business with Markley Buick GMC Service Department again."

"This is not a review of the service mechanics, who did a great job as far as I can tell, and were very professional and courteous. This review is a reflection of my experience with the other personnel. I agreed to have work done on my truck under the understanding that I would only have to pay the diagnostic fee and my deductible. At no point did I receive communication that additional costs were going to be added, and that I would have to pay them. The first I had heard of these charges was once I received a call that the work on my truck was done. If I had been made aware of these additional charges, I would have just declined the repairs as they weren't necessary. Furthermore, these additional charges resulted in my final bill being more than double what I was quoted. After talking to multiple people they decided to give me the "friends and family" discount, which was still almost double what I was quoted. I am pretty sure this whole incident is in violation of the Colorado Motor Vehicle Repair Act, which requires the business to give the customer notice of additional charges on repairs, and requires their consent. As well, it looks like according to that act repair facilities are not allowed to charge more than 10% or $25 more than what was quoted, whichever is less. I have called and requested to speak with the manager, with whom I still have not had a conversation with; however, based on my previous communications I am not sure how helpful that would be at this point. And even if this is somehow not in violation of the Colorado Motor Vehicle Repair Act, the lack of communication on cost and dismissive attitude leaves a really bad taste."

"Markley Buick misdiagnosed our car’s problem costing us over 800$ and took triple the time to repair. They broke an important part and tried to blame us. Adjustments could have been made vs replacing multiple parts. The transmission people do not know what they are doing. We were taken advantage of and still don’t have a working automobile. Two weeks out and I had to call them to find out what’s going on and their answer is “Oh well, we can’t find the part to replace what we broke!”. THEY ARE TRYING TO WAIT US OUT HOPING WE WILL LET IT PASS. WE WILL NOT LET THIS GO UNTIL REPAIRED TO ORIGINAL LIKE IT WAS WHEN WE BROUGHT IT TO YOU!! I do not recommend using Markley Buick Service Department as they will charge for unnecessary work and parts and break what they are working on and blame you for their horrible product!!"

"This review is for the Parts departments. I dropped off my truck for repairs on Jan 11 and it was not ready for pickup until April 18. While a lot of work was done on my truck, there were several unnecessary delays due to ordering the wrong part or not enough parts. The most egregious of these was ordering the wrong engine wiring harness and working on installing it for a week before realizing it was the wrong part with the wrong terminals. Meanwhile, the correct part was out of stock and needed to get manufactured. Had they not made this mistake I could have taken my truck back while we waited for the part, but instead it was stuck in limp mode for 6 weeks while the part was getting manufactured. Earlier in the process I got a message that a part came in but "there was something wrong with it" so they needed to order it again. It made me wonder if that was also a case of ordering the wrong part. After my engine wiring harness finally came in, they realized they still didn't have all the parts they needed to complete that work, which added yet another week or so. The only understandable delay was the tech being out with COVID. This was only my second experience with Markley, but on my first visit they called me after giving me a quote and tried adding to it after the fact because they did their parts estimation wrong. Between these two experiences it makes me never want to go back."

"Always courteous, on time and friendly! Their mechanics are top-notch also! I've been doing business with Markley's for over a decade and wouldn't consider going anywhere else for basic service or a new vehicle."