Volvo Cars of Marietta Service Department

"Do not buy parts from them. I drove up (to avoid paying for shipping) to pick up a battery and was quoted %70 more, after I mentioned I saw way cheaper price for the same thing, they gave me 15% off and I agreed because weather was miserable and I already spent 30 minutes driving one way. Checked volvo parts webstore and exactly the same battery was half of what I was quoted at dealership. I can return unopened box, they will charge me 20% for restocking fee and it will still be cheaper. Good bye, Jim Ellis Volvo. Reputation builds over long time and can be lost quickly"

"My father in law brought his Volvo in and charged him $1k for a new battery ( he just has his battery replaced last year and only had 250 miles in it and they said “we paid for it last year so you can pay for it this year”) and attempted to charge him $850 for a new key fob (simply needed a new battery in it ) The service technician told my wife to “get in the car” when she picked it up and was extremely rude. This is the worst customer service I have encountered at a car dealership."

"I took my car to this location for the 40k maintenance. At the appointment I was told one of my tires had different tread marks and would need to be changed, as well as an alignment was needed. I accepted the techs advice only to learn that it was not a necessary change. Less than a week later my light comes on for tire pressure on a different tire. I reached out to inquire about it and receive a barrage of texts explaining how it’s not their fault. Beware they don’t give sound advice and nothing is ever their fault. Furthermore, they’re giving advice on tires; but not fully checking all of the tires. I spent $600 additional on the new tire for a tire that did not need to be replaced. And now I actually have a tire that needs replacing; that they failed to notice during their so called inspection. And their complimentary car wash is terrible."

"Customer service was overall good, but they didn't check my car and tell me what technical issues it might have. Now my Alarm System notification is coming on. But overall the customer service was good, I wish the car wash would've been slightly better."

"Entire car shut down dead won’t move what so ever. Could not even access the gas tank because it locked. There is no gas cap release in the car. They told me it needed a software update. I was also told when the car shuts completely down some people have to break into the gas cover to put gas in the car and wait to have it towed. So if you need a complete software update good luck the car breaks down to NO POWER WHAT SO EVER can be dangerous. Also many times you have to hard boot the system because your volume on the stereo system as well as your signal lights there is no sound. The service you would think they would wash your car. Oh no the guy said “We don’t do detailing here”. Definitely not BMW, Audi nor Mercedes. Lots of error messages all the time"