Advance Auto Parts

"I am currently in shock and disbelieve of the customer service treatment a friend and I had in this location. Looking for what was required for a high and low beam light of older car. The first Caucasian guy started looking on computer and stopped to answer phone. Then ignored us for 5 min or so instead of saying it will be a brief hold and helpe customer in front of him. We asked African American young guy with bottle cap type glasses if he could help us. He was not at all accommodating and as we asked what computer said was required he asked my friend an African American gentleman Do You Know where you are???? As to imply he was not aware of where he was!! This is escalating and I was shocked a employee asked this question of a customer. So we call the guy that was on the phone for 10!mins can u tell us what computer says we need. Reluctantly he came over ! Does this kid realize he is in Quitman ga where we do not treat people like this??? This is not Chicago or New York. We have had a business to serve the farming industry for 40 years in Brooks County. Myself or anyone else I know will never step a foot in this store. If I said to a customer or treated a customer in the way we were treated by an employee I would be out of a job. So who’s the manager? Where were you?? I’m filing an official complaint Better Business Bureau. Never shop here."

"Went to buy a hose clamp at 8:30 on a Saturday, upon arrival an employee waiting in his car came up to us and said his coworker who could open the store was late. After waiting for a minute he arrived and when we walked up to the door to go inside we were told that they would be open in half an hour. I find it weird that a store that opens at 7:30 actually opened at 9 that day. Probably wouldn’t go again."

"Want to say thank you to Lopez in the Quitman Advance Auto Parts store. Lopez is always ready to help his customers."

"Saw a car explode in the parking lot. Manager was really cool about cleaning it up and helping the owner out. All i bought was a soda. 10/10 would go again."

"Workers had a conversation while I waited for them to notice me. Finally a young man came to the counter. He was pleasant and knowledgeable. Disappointed that this store is so laid back that workers are comfortable making a customer wait while they chat... Could that be a melanin issue?"