WM - Charleston Hauling, WV

7 Spring Street, Charleston, WV 25302

"When we have snow and bad roads I can understand the trucks being safe and not traveling on rural roads. However, they should definitely pick up the garbage the following day! NOT wait until the next weeks pickup day! That ridiculous!!!"

"WM determined our street was snowy and would not come down it. It was not. A small section was. UPS and USPS delivered. I was told they would schedule a special pick up for 2 weeks of trash and they never came until the next scheduled pick up (3 weeks of trash). They did this once before when the driver was on vacation and they didn't make provisions for a substitute. WM told us they would schedule a special pick up but, again did not. I felt like they just lied to me and the other residents to tell us what we wanted to hear. I am very disappointed."

"Text messages are great but not when they arrive the day after a scheduled pickup to alert to a postponed pickup. Two and a half weeks is too long to wait for a trash pickup. And what about a credit for the missed weeks ? I always pay my bill on time or early. I do expect better service."

"The guys that pick up our trash are top notch, but there are problems with the company or management. They didn’t pick up our garbage for two straight weeks. We went from January 9 to January 30 with trash stacked up outside all of the homes in our neighborhood. What an eyesore! There was no notice for the second week and the explanation they gave us was ridiculous."

"Most inconsistent company in the Charleston area and surrounding communities. I routinely pay my bill every 3 months like clockwork. Why can't I have my garbage picked up routinely, every week like clockwork? From the last year there hasn't been one month where the garbage was picked up on day scheduled for pickup every week consistently. And I'd say out of 3 to 6 months of the time they don't even come by to pick up my garbage until the following week. Which allows the raccoons wild dogs and coyotes a free for all while I'm at work, which leaves me with a nasty mess to clean up from the beginning to the end of my driveway. And I have a very long driveway mind you. If you want my unbiased honest opinion. EDIT: I will however add that the drivers/driver has always been excellent, great attitude, usually leaves no debris on the ground, other than the lid of my trash can. I do appreciate that."