German Import Service

"Called to see about getting qork done on a 93 volvo 240. Ladie said oh no we don't work on anything that old. Umm ok some shop ya got there thanks for nothing."

"Business Owner stated “ I’m not interested in working on your car”. By the sounds of it … I’m not interested in you working on my car. After reading your other reviews i see I made a good decision."

"When I got my 2006 Mercedes, my dealer friend gave me their number. “Don’t let anyone else work on it.” he said. Eight years later I never have. I’ve put close to 75000 miles on her and she still runs like a top. Paul, Edmund and Nicole get the job done. My regular service is very reasonable. Parts are pricey, after all it’s a Mercedes, but the labor is worth every penny and then some. They check her from stem to stern. Mine is a diesel and I fully expect another 200000 miles. I’ll probably cash in before she does..so long as German. Imports does the work."

"I would put 0 stars if could. I called to see if I could set an appointment to get my car serviced. I spoke to a man who said someone else would call me back later to answer some of my questions. I waited and got the call back. I answered and the lady hung up immediately. I thought that maybe she didn’t hear me so I waited for a callback. I called back after waiting for a while. I spoke with Nicole and she was EXTREMELY RUDE, UNPLEASANT, and DISRESPECTFUL for absolutely no reason throughout the whole phone call. She was COMPLETELY IGNORING everything I said and hung up on me. With someone like that being employed at this location, I would not trust leaving my car here."

"This place does everything wrong. First of all the lady who has been answering the phone at this place, does not know what customer service is. When I call in to get a quote for maintenance its always the same thing, "we need to see your car, or inspect your car and there is a fee associated with this". Unlike most euro car maintenance shops, german import service is not willing to look up your vin number to associate the car with the correct parts over the phone. I know what parts I needed for a brake rotor and pad service, yet the lady said I would still need to pay the $70 brake inspection fee. I know what service I want completed on my car, yet they still insisted to charge me for "an inspection". Anyways, I recommend taking your business else where if you want to save money, or even deal with professionals for that matter. This was the case when I tried to take my E46 2002 330I here 5 years ago, and its sad to say that this is still the case when I called to take my F32 2015 430I GC here. Would not reccomend."