Coastal Jeep Ram of Quincy

"I would like to thank Coastal Jeep Ram of Quincy vehicle service department for not properly identifying a repair issue on my truck and for not being a business that has integrity. Thanks Alex for your lack of communication skills, thanks for being dismissive when your customer ask general and or basic question concerning a prior repair made that was paid for and was not resolved. Also, thank you service manager for asking your customer how should you have communicated, although you documented the issue, documented my contact number and told me that you would let me know what was going on with my truck (communication). I made you aware that no one called me to communicate the issue and I informed you that I had received a email from my vehicle warranty that Coastal Ram Jeep of Quincy had filed another claim, I’m not sure why due to the fact that my vehicle has the same problem Izzy identified and stated he was confident that fuel vapor issue got resolved. Service manager thank you for your dismissive attitude and for not wanting to take responsibility, you know that your mechanic did not properly identify the issue. Thank you for allowing me to pick up my truck that still does not take in fuel properly, I really appreciate you for that. I highly recommend using Coastal Jeep Ram of Quincy if you would like your vehicle to be in their shop or under a tree for more than a month and if you would like your vehicle partially repaired. Remember Coastal Ram Jeep of Quincy “where everything is easier”. General manager your service department has my number on file. I keep receipts and have documented all my communication with your service department. I’m looking forward to your call, thanks."

"This place is just horrible!! I brought my Gran Cherokee in because my battery keep dying. They checked the battery and they said it was good but something was draining the battery. They fixed two things they thought were draining it, then said I need a new battery. They charged me 1,955 dollars. I brought the jeep home on Saturday and it was dead the next morning. They refused to give me any money back. Think twice before using this place I I still.have a Jeep that the battery dies evey night and I am out 2000 dollars."

"Very disappointed and they are pushy. I got a call from a woman named Morgan. Not sure if she is a real name or just the online sales name. I had appointment for 4:30 to come by and ask for her. She told she had a truck saved in my profile for me to look at just once I get there they can pull it up. I got there asked for her and never once got to see her or anything. They showed me other trucks that I wasn't interested in. They wanted to know my payoff BEFORE they gave me a trade in value on my 2022 truck with 12,400 miles on it that I purchased from them. I told them I'm not calling the bank because my payoff doesn't change how much my truck is worth to y'all. I told him 47,000. He wanted to run my credit before even showing me the truck I was there for and before I got the appraisal price. I told him I'm not running credit before I look at the truck I came here to see or before I know what my truck is worth to y'all. I asked for my keys back and he asked why. I said so I can leave without having to look for them. He came back with a price of 31,000. I said no thanks. He said what's the problem. I said that is low balling. I was expecting 32,500-33,000. That's in fair condition. So I left. He said try paying down the truck and try again. So the price of my truck would be higher if I had less negative equity. I never told them I had money to cover most of the negative. They lost a customer. So if you go here for trade don't tell them your payoff. Lie to them by telling them that it's less to get a better trade value it may help."

"This is one of the best car buying experiences I have ever had. Eddie was so helpful and went above and beyond to help us pick the right Ram truck. Everyone was just really nice and worked with us through the whole buying process to make sure we were happy with our purchase."