Columbus Body Works, Inc.

"I've used this shop twice. They are a the best. Will helped me with all the Insurance stuff I was confused with. They were very helpful and amazing. Highly recommended!!! The car looks like nothing ever happened. Thanks guys!! Also the office staff is very helpful and pleasant. Thank you Jenna and Bettiie!"

"Had a great experience at Columbus Body Works. Stopped by late in the afternoon with a unique need. Was warmly greeted and attended to immediately upon entering. They connected me with John. Loved that he introduced himself by name before asking about my issue and the entire interaction was personable, welcoming and friendly as he took the time to understand completely what issue I had. John brought my issue to a tech and they had me out the door with my problem fixed in less than 15 minutes and they even gave me a soda/water while I waited. Auto-issues can be a stressful experience but they made the experience easy and Columbus Body Works has definitely earned my business long term. Grateful for the fantastic experience and will be back with any future needs."

"The technician did an excellent job on my vehicle. I can’t say the same thing about the staff. They were nice until it came time for me to pick up my vehicle. I was given the runaround as far as the communication. The receptionist “L” I will call her; lacked interpersonal skills; unless she acted that way towards me because I was black. I had trusted them to repair my 2023 vehicle but yet they held my vehicle hostage until they were sure they got their remaining 1300. I had to come out of my pocket to get my vehicle. I would not recommend no one and I mean no one to trust them. Don’t let their frivolous kindness fool you. The experience I had with them; I don’t wish that on no one; no matter the color of your skin. That was the worst customer service experience I have ever experienced. The lies, misinformation, non-communication, the lack of transparency and interpersonal skills was overwhelming up, out, and over the roof"

"I had a great experience with Columbus Body Works, specifically Tre. He was extremely kind and VERY knowledgeable. He bent over backwards and came with receipts when dealing with the incompetent car insurance agent. I believe I spoke with the manager upon picking up my vehicle and he was well rehearsed on the situation as well. They even drove my rental car back to the rental company on top of allowing me to pick up my car early due to me having to go out of town. I would highly recommend to anyone."

"The staff was very friendly and the service was very quick. However, it had been raining all week and the vehicle was washed before some minor touch-up paint was done. After driving home and waiting a week for it to stop raining to wash the vehicle. A large number of scratches were noted on the vehicle. After trying to contact someone who won't be named I called their office only to speak with him so that he could say that they can't do anything about it since I didn't notice it the day it happened. Now my vehicle has more scratches in it than before I brought it there."