O'Reilly Auto Parts

"Protecting their shareholders' profit with low pay reflected on caliber employees and overpriced parts. You have to push them to honor their own warranty."

"Customer service was great. I was able to go in tell the associate what I needed for my vehicle and he took me right to it. O’Reilly is my favorite and only auto parts store I shop at because they never let me down. I mean never as in 15 years now."

"They were professional, friendly, knowledge about the specific parts for my truck, very dedicated to provide quality customer service. I have found my new autoparts store."

"I bought two brake calipers on line and went to pick them up and they had one in stock and they found the second one at the O’REILLY on highway 80. I picked them up with no problem. When I went to return the Brake Calipers Cores the cashier named AMY. Was really rude and nasty. Accusing me of getting one of the calipers for free. I showed Amy the online receipt from the email and she kept insisting that I did not pay for two and got one for free. Them I had a second was for two Brake Wheel Cylinders and AMY gave me two Wheel Cylinders that did not fit my truck. So because of Amy O’Reilly’s just lost a Customer."

"I don't recommend this store to anyone. My husband brought an alternator from here and it was bad. He returned it for a new one and they act if their machine was broken to test it. So, he had to go down to Hwy 80 store and get it tested. It was a bad alternator. They gave him a new one and apparently, that one wasn't working. So, he took his truck to the shop. The shop told him it was the wrong alternator. The mechanic wrote it off so my husband could get his refund. The manager AMY had the nastiest attitude and told my husband their store was going to take a $300 loss and they only could do a warranty refund. So, my husband called customer service. It took for the customer to call the district manager to get the issue resolved. Amy doesn't need to be in customer service if she can't handle situations properly. She also stated it was my husband's fault that her employees and herself gave him the wrong part and he should know what part he needed to get. We won't be taking our business there anymore."