Mighty Mite Pest Control 703 Winfield Road, Saint Albans, WV 25177

"My house was polluted with mice. Technician was friendly, on time and very thorough in setting poison in crawl spaces and glue traps in the house. Price was reasonable and I don't have to worry about a service contract. Thanks so much."

"JP is amazing. I am new to the area and found some problems (cluster flies/wasps, stink bugs, bat in the wall, ants on the main level, termites at the front step, and wasps) within and outside my new home that needed immediate attention. JP got me on schedule fast. He explained the process and provided helpful information on every issue. He was reasonable and thorough not to mention displayed beautiful manners. When I had additional questions, he responded and came back to inspect/treat as needed. I know I can rely on JP, and I am so thankful for his professionalism and care he has shown our home and family. Thank you!"

"Seth is the representative that came to my home. He was on time, polite, professional, respectful, and friendly. He did everything I asked him to do without hesitation. He was also very knowledgeable and able to answer all my questions. The is the 2nd house that I have had Seth treat and the 2nd time I have been 100% satisfied with the service. I will call them for all my pest control needs in the future."

"I used this service since 2016 and found J.P. to be professional, knowledgeable, and responsive. I bought bait traps, paid for several under floor and in house swarm treatments, and, beginning in 2017, signed yearly $250 contracts for service checks on outside bait traps every three months. Phone contact was sometimes problematic but eventually I could reach JP to discuss an issue. J.P was good at complying with the contract. The problem began in March 2021 when an employee named Zack “made a bait trap inspection” and left a note saying “no problem”. I was home in the yard mowing close to the house and did not see him. There was no way he did the inspection - the numerous in-ground traps around the house around were covered with unmoved ground debris and gravel mulch. I called JP to inform and he vouched for the employee and said he was trustworthy and did inspect the traps - completely negating my evidence and examination. He said he would come to double check but did not. I also discussed with him that the inspections were not taking place every three months, often a month or two later. As I was prepaying, I was getting short changed. He assured me this would not happen again, but it continued. I called several times in 2020 and 2021 to request contract compliance, and received excuses of bad weather, Covid, and…”working on another big job” that was taking their time and staff. I eventually heard from the receptionist that Zack no longer worked there. Seth eventually came and was very personable. When he made the second service call I walked with him to each trap to make sure he knew where they all were. I called him in May 2022 to request the service call and ask for additional bait traps to be set at an outbuilding where I saw termite swarms. He didn’t show up for the May, 2022 inspection and I called in June 2022 to discuss concern about lack of the contract’s required inspections, non responsiveness, and need for additional bait traps. Seth said they had hundreds of customers and were busy. He said because my contract had gotten buried under other paperwork, the May, 2022 inspection would not happen until July. I expressed concern and said this was not a good way to run a business. He said I would have to talk with J.P. but it would still be July before he would come. On June 27, 2022 I received a letter and partial refund check that discontinued my quarterly services “at my request”. I did not request this. I phoned Seth who said they had hundreds of customers and could not respond to my “wily nilly” responses! He then said they did not want to continue my services, but he was condescending and not polite. I left a voice message for J.P. expressing concern about the cancellation and asked him to respond, as I hoped not to make negative comments about this poor customer service. As I did not hear back from J.P., here is my negative response."

"I have used JP twice now for termite treatments, once for my home and once for my business. Both services were top quality at an affordable price. He is quick to respond, knowledgeable, and very professional. Mighty Mite will always be my first choice if I have a pest problem and I highly recommend them."