Gwinnett Place Nissan Service

"I drove 300 miles to have a new tire put on a 2020 I purchased 6 days ago.The tire had a nail in it and they said they plugged it. When I got their and told the service department I was there for a tire replacement, no one in service could find my name nor a service on the car I purchased . Then finally, a young lady came out and told me to take a seat she would help me. It was a used tire they replaced on my car. I dont think I will buy another car from them. My Altama car was over priced for a 2020 without a built in navigation system."

"Their service agents can’t be trusted here. First off, I bought my truck here, and there was a $300 charge for nitrogen filled tires…at the first cold snap my tire pressure went down about 8 psi. Which tells me there was no nitrogen in them. Then at my 5k oil change I complain about a noise in my wheel well, they say they need to order a part and they would call when it came in…never hear from them. At my next visit, there is no record in my file, but the service agent says “I remember this, we called you and left messages”…this phone never leaves my side, I would’ve gotten those messages. At the same visit my car needed an oil change at 10k miles per the dash notification…but was told my car also needed wheels rotated/balanced/aligned, all filters changed, etc. And when I questioned it, was basically told it needed to be done to keep the warranty valid. So of course I do it. Fast forward to my 15k notification, my dash says oil/filter/wheels…which is weird to me because I just had them done. So I then decide to take my car to a different dealership, Town Center Nissan. I don’t say anything but that I need an oil change…that service agent then tells me I’m due for the 15k service WHICH IS ALL THE THINGS I HAD DONE AT 10k! I show him my receipt from that visit, and he confirms it was done early. So I was basically lied to by this dealership and made to service my car early. So save yourself the trouble, and go to Town Center Nissan. The staff is more pleasant, more friendly, and the turn around time is faster."

"Had a wonderful experience with the help of Naushad Khan. He was able to explain to me exactly what the source of the engine malfunction was and ensured it was fixed and well-documented. After poor experiences at 2 other Nissan service centers, I drove off the Gwinnett Place Nissan lot with confidence that the maintenance issue was resolved and I have indeed not had any further issues."

"3 hours only for change oil. When i ask the guy when my car will be done i see in his desk have 3 car keys with the invoice. If I'm not asking maybe will be 4 hours. And he said let me do it the invoice. Please work because you don't do nothing when i asking you my car is."