Pizza Hut 4814 U.S. 78, Lilburn, GA 30047

"Don't ever go to this location. This is the second time I ordered something online from this location and they lost the order. First of all, the Pizza Hut website was lagging and kept cancelling our order. When we first entered the store to pick up our order, José at the register did not even greet us and seemed very confused. There were several other people in the restaurant waiting for their pickup orders that were apparently not ready. When we told José the name of our order, he just looked at a few receipts and on the computer and said that they didn't have it. He did not even ask to see the confirmation email or anything. We will never be coming back to this location again and I would highly advise that no one else come here either. 0/10."

"Our pizza was delivered overcooked, very cold & dry on Xmas Eve night. This location uses Door Dash for delivery and does not tell you that when ordering via the app. The employee answering didn’t want to take any responsibility for the problems w/ our order tried to say they are not responsible for any Door Dash issue but a dry inedible pizza is not a Door Dash issue. Our grandson took a pepperoni of to bite and it broke! To top things off she changed the times on them being closed and wouldn’t put a mgr on for me to explain my complaints. I think she feared I wanted a replacement order and they were nearing close time. At one point during the call I asked her a question and she basically ignored me and then later she hung up on me when I was asking another question. Busy or not the word SERVICE is clearly not something they understand."

"If i could give this place a zero star i would food was late had to knock on driver window (white honda) to get my food after he sat outside for 10-15 mins. Called the store to tell the woman that the driver was just sitting outside she said he was not answering his phone. No communication between store or driver. I was at work. And had to have someone watch my desk to knock on this boy window. Cold food. Made my order at 12:15 did not get to me until 2. The app tracker said it would arrive at 1:26 when i called the store. At 1:45 the woman said oh it just left. Never again. Do not order here unless you want cold food and like to chase down delivery drivers"

"went to pick up doordash order, lady said it wasn’t ready when our order sitting in the little pizza thing ready. she was on the phone and sitting down doing a whole lot of nothing. 20 mins later she picks up the same pizza box that had been originally sitting there when we got there and gave it to us. lazy."

"Absolutely trash quality "pizza". The crust is extremely bland and basically flavorless. The amount of toppings you get on a 3 topping pizza is a complete and total joke. See the picture attached, in what world is that an acceptable amount of toppings for a 3 topping pizza?! No wonder Pizza Hut is doing worse and worse. Their quality has gone WAY down hill over the years. I will never be ordering from this joke of a pizza place again. Pizza Hut has lost a customer for life."