Pep Boys 4960 Atlanta Highway, Alpharetta, GA 30004

"Drove up from Florida to do an early Christmas with family. My water pump seized, causing the serpentine belt to disintegrate tons of damage two days before Christmas. Justin and the guys said no problem I know they had to of moved some things around they were actually able to get my truck in get it fixed as they said for the price that they saidand got me back on the road and back in time for Christmas. Definitely good guys who do what they say they’re gonna do."

"I grew up in an automotive family and still spend most of my spare time wrenching. Tires are pretty much the only service I pay for. My first time using Pep Boys for tires but very impressed with the price and service at the Midway location. Had some issues with the online appointment and sale process....but TJ at the store was great and worked it out without issue. Trust goes a long way these days. No miles yet on the new tires, but purchase, install, and initial balance was great."

"Justin engages truthfully and understands some customers have limits for how much they can afford for a single auto service. With the cooperative spirit of the techs they have helped us prioritize repairs on our 10 year old vehicle. I only find this shop because of a recent move but I believe these guys are exemplary compared to some other locations I’ve bought tires at and had service done on our 3 vehicles."

"My son was charged $156 for an oil change/tire rotation for a 2011 dodge caliber. He wasn’t told a price for a basic oil change when he dropped it off otherwise we could have taken it elsewhere. I would give them 0 stars if I could."

"I waited until 11:30 for a 10am appt and then another 4 hours for diagnostic tests to be run. in the end after some effort to resolve my issue was made ( but only if i brought my car back in for a $2500 repair ) so I paid $315 for two days worth of freon. I Asked about the 10% discount that was documented on the website but it was never offered or given. I would of been happy if even a small gesture was made. Instead I felt unheard and taken advantage of. Something would of been better than nothing."