My Mercedes & Bimmer Place 4345 Georgia 400, Cumming, GA 30028

"I have NEVER been treated with such disrespect from this shop. I dropped my car for service on Thursday and told them I would not return until Friday. I was in communication with manager Lane up to 2:39pm on Friday afternoon letting him know I was heading up there and would be there at wound 4pm. I ubered up and arrived at 4:05 pm to locked doors. I called the number on the sign and I also texted Lane that I was there with no response. I waited an hour in the cold until my husband could come up to the shop and bring my spare key so I could atleast have my vehicle for the weekend . Monday morning I receive a text from Lane at 8:16 am ( so clearly he saw that I was there Friday at 4) that he was sorry but he had a 103 fever and had to close the doors and tried to call me but it went directly to voicemail. He didn’t text He didn’t email He didn’t leave a voicemail I responded on Monday that I had picked up the car. That I had called and texted him with no response and that I sat in the cold for an hour waiting and that I would be by later today to collect my key and pay. He responded that he had to worry about the safety of his staff and customers since they were all coming down with sickness! Well what am I??? I believe I am a customer and my safety matters and I was stranded in an empty parking lot for an hour before someone could get to me!! I was unable to get up there on Monday and frankly based on the response and the lack of compassion I would get back up there when my schedule would allow. No phone call, no text all week. Today at 11:15- the Forsyth police called me to ask if I had my vehicle as it had been reported stolen. That Lane had made multiple attempts to call me for me to call and make payment. After I hung up within minutes Lane texted and said I had someone call you to make a payment. I replied I would not make a payment over the phone and I would be up today after work to settle up and get my key!! He implied I had come up there got the car and didn’t pay!!!! Well how could I - you weren’t open? Further more I AM THE CUSTOMER. I told him I had picked it up on Friday and would settle up this week. He knew I had the vehicle and had the nerve to involve the police and report it stolen!!! This is my 3rd visit to this shop - did you really think I wasn’t coming back for my keys or to pay!! You closing wasn’t my fault. And if you had any customer service skills you would have had the common decency to put my keys under the mat and send me a text- you knew I was coming. How about on Monday PICKING UP THE PHONE with an apology and simply mail my key so you don’t have to come back up here and pay over the phone? You made no attempt to call me and then called the cops??? That is nuts!!! So so disappointed in this establishment- they should be ashamed of how they treated me."

"I visited this business My Mercedes and Bimmer Place on 400 in N. Forsyth because it is very close to my home so it would be very convenient. When I entered, the lady at front desk was on the phone and never looked at me. I waited and still no acknowledgment so I asked if I should come back (believe me, I wouldn’t have returned) to which I received a hand wave of some sort again without her even making eye contact with me. This was certainly not the first impression I expected especially from a luxury services business. When the lady got off phone, I explained that I dropped in because of their convenient location and asked their hourly labor rate - $168.50 then asked the cost for a D service $450 - $550 which list of services was a glorified oil change with inspection being the lion share of the cost. She used a condescending tone as well. My shop in Suwanee that I have used for years is $145/hr and D service is $247 and are nice and respectful. I only considered this place because of location. Goes to show to stick with your honestly priced shop that has proven themselves even if you have to drive farther."

"lane rocks!! my car runs great!! everything rocks!! they fixed a problem with my radiator fan that no other mechanic could figure out! could not recommend more!"

"I took my car in to get the coolant thermostat replaced and had a very positive experience. Joseph Long was a thorough and customer-focused service advisor. He went the extra mile to make sure I had a loaner car that I felt comfortable driving and made the whole repair process seamless by troubleshooting the logistics for how I could still pick up my car after business hours. The front office staff also resolved a billing issue efficiently and professionally and followed up with me right away. I'm thankful that a friend recommended My Mercedes & Bimmer Place. This is my second visit there, and I plan to continue to use them!"

"To be fair, I gave them one star because they did give us a quick appointment and they seemed knowledgeable about our 2007 530xi BMW; but as far as customer service goes, the buck stops there! When we arrived, after our hour and fifteen minute drive, one of the German Shepherds greeted us by barking as we exited our car. Now, I like animals, and understand they have to smell you and check you out upon first meeting, but the way that Shepherd was barking at us through the glass, made me very uncomfortable! My husband decided he would venture into the business, me on the other hand, stayed outside. The dog"s" (there were three of them visible), came to my husband, smelled him, and followed him while he was in the waiting area. Upon him talking to the blonde haired woman behind the counter (sorry, I don't know her name), he told her his wife was uncomfortable coming in because of the dog's behavior. She told my husband that I SHOULDN'T be scared of the dogs because people go in and out of there all the time. Now AGAIN, I DO like dogs and cats, but that behavior was concerning to me. Just when I approached the door contemplating going in, one of the Shepherds came to the door, stood there as if guarding it, and didn't move. I figured after a minute or two, the dog would move and I would walk in. After a minute or two, instead of moving, the dog LAID across the entrance of the front door and didn't move; blocking me from entering (see pic 1). My husband seeing this unfold, started walking towards the door from inside the waiting area, and that same Shepherd stood up, again in front of the door, and another Shepherd also approached the door; all while never taking their focus off my husband (see pic 2). Oh, I forgot to mention that the woman left after taking our car info, leaving my husband and the Shepherds in the waiting area and me outside! If they hadn't already taken our car in and started diagnosing it, we would have LEFT! My husband got out when another employee came in and the dogs went to him taking their focus off my husband enabling him to walk out the front door. When they were done with our car, I asked my husband to request that the manager come out and talk to me. I explained what I had experienced and asked what is done if a customer is uncomfortable with the dogs? He stated "the dogs will be here because we support a non-profit Animal Rescue." After a few more minutes of conversation, he said "when our customers let us know they are uncomfortable, we make arrangements." My husband told him that he DID tell the woman behind the desk about me being uncomfortable and what her response was. I felt like they TRULY didn't care to gain our business! Afterall, I could have been a customer that was bitten by a dog, or otherwise had a negative dog experience, but none of that seemed to matter to them. I am thankful to God that we found another BMW/Mercedes specialty repair business where customer service is their number ONE priority; for ALL of their customers!"