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Firestone Complete Auto Care
2460 North Druid Hills Road, Atlanta, Georgia, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance store located at 2460 North Druid Hills Road in Atlanta, Georgia. Our experienced technicians are dedicated to providing top-notch service for all your automotive needs. Whether it's routine maintenance, major repairs, or tire services, we have you covered. With a commitment to quality and customer satisfaction, Firestone Complete Auto Care is your go-to destination for keeping your vehicle running smoothly and safely on the road. Visit us today for expert care you can trust.
Photos of Firestone Complete Auto Care
2460 N Druid Hills Rd, Atlanta, GA 30329, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 17:00
Reviews of Firestone Complete Auto Care
"Mike at Firestone is very knowledgeable and has great customer service. We have been taking our van to this location for over 3 years and have always been satisfied. They are honest about wait times and are great about recommending an appointment time if you call in advance. Highly recommend this location - used for oil changes, alignments and new tires."
"Probably one of the worst oil change experiences I can remember! I was so excited to book an appointment on their app, it’s very nice and easy to use. I made the appointment for 5, but left work early and we made it a little before 4:30. They took us early which was great, but it took me obnoxiously waving to the employees for a few minutes for them to come inside from the garage to greet us, other people were waiting as well. The employees I had to flag down were not working on cars and were very clearly having a long and chill conversation. We waited what felt like forever, but they did have coffee. During that time employees came in and out, one guy was nice and made conversation. One just stared at everyone waiting while they walked to the bathroom, then as an afterthought said “Y’all need anything?” Or something like that. YEAH, MY CAR! lol My receipt says our time in and out was 4:27-6:17, which is ridiculous for an oil change and “car inspection”. My boyfriend stepped out for air and said 4 employees were standing around talking and didn’t move until they saw him come out and look at them. YIKES. Customer service is not what it use to be AT ALL. I’ll stick to Express or Take5 honestly. Maybe it’s just this location, but it put a sour taste in my mouth for Firestone. A plus was that the coupon I wanted to use didn’t match the oil my car took, but they still found a coupon for me! Oh, and my oil change light was still on afterward as well, so I have to get that turned off. Hopefully the work was actually done!"
"I called in and asked about arriving a day earlier from my scheduled appointment as a walk-in customer. The gentleman said they could fit me in, and I arrived 10 minutes later. Everyone was pleasant, and the service was exceptional. Compared to the competitor store closer to my home on Cheshire Bridge road where they all were clueless about price and scheduling, and their cost was higher. I would sacrifice convenience over dependability and price most every time."
"What Cluster! I make an appointment and show up 20 minutes early and drop my vehicle off for an oil change and tire rotation. I tell them I will wait for the vehicle. After having the vehicle for an hour, they still haven't touched it. I ask them when they are going to get to it and why they didn't tell me they were running behind when I first came in. They say that I next and maybe they can get to it in 20 minutes. It is an hour service so I would have to effectively wait 2+ hours for my one hour service. They offered no apologies, no explanations as to why they had not started on it. If you can't be professional enough at the front end, how can I trust you to work on my vehicle. Needless to say, I asked for my keys and left. I have used Firestone Complete in other states for different vehicles. This experience tells me that they just can't be trusted. I'll be finding a more trust worthy shop. Good bye Firestone!!"
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