Firestone Complete Auto Care

"I went to Firestone the Forest Park, GA location because my car suddenly went crazy one night driving home. My engine light came on and began blinking. An alert popped up on my dash saying, “engine was not operating at max capacity.” My car went down to 50 MPH and would not go over 64 MPH. My OBD scan tool gave me the code PO301. Misfire in cylinder 1. I relayed that to Firestone as well. First Issue, they don’t apply the diagnostic to the overall price. Whatever! My biggest issue is that Firestone applied a bunch of charges and did not address the main issue I was facing. After following up with Stuart on the diagnostic results somehow the price is over $1800. They didn’t address why my engine was having issues and why the sudden change. Talking about I need a fuel flush, all these ignition coils and all new spark plugs. They think I’m dumb! I might need to replace items but to tell me they will not fix my car without doing all is foolish! I wasn’t getting an alert for multiple misfires but just the one cylinder! I had to take the car to a trusted mechanic elsewhere and instantly they found the issue. A spark plug broke and part of it was inside of my engine. Fixed it instantly, replaced it and I was back on the road. My car drives amazing now. Firestone is a total scam!!! Please don’t get sucked in. They are worse than the dealership! I will NEVER be going back there!"

"Company fleet vehicle was able to be serviced in a timely manner, and no appointment was made for this visit although typically I do make appointments for this location."

"I went to this location and asked for air in my one front tire. I was told to go around back and park and someone would be with me momentarily. After waiting 45min I went back in to check on the matter and again was told someone would be with me. And again I was overlooked and after another 32mins tried to asked for a member of management to speak with and the young man told me he was the manager and after I explained my situation out to him he pretty much ridiculed me and I told him I'd put out an complaint and that no one should be treated in such a way he laughed in my face and said not like anything would be done and that his job was secure. And I thought that was very much rude and arrogant. Especially when I left and went down the st not even 5min waited and got air and left and they had customers there already they were dealing with but yet was treated in such a better manner than I was at Firestone .definitely if it can be avoided I'd suggest not going to this location at all ever."

"The services was actually good. They replaced my battery and fixed a tire with a nail in. However I was curious as to why I paid $30 in sales tax. When I multiple the subtotal times 8% my sales tax should have been approx $21. When I asked the manager on duty about this he had no explanation and almost no concern. Can someone please help me with this?"

"I am quite dissatisfied with the level of service I experienced at Firestone. Julious (a asian male), the service advisor, has in my opinion tarnished the company's reputation. I believe he approaches women in general with a prejudiced attitude and attempts to gain an advantage by establishing his own regulations. Julious tried to stop my tire warranty early because, I suppose, he needed to meet his quarters for the day. His discourteous and ironic demeanor resulted in a negative impact on my whole experience. When I returned, I was serviced by Julious, who informed me something different than what Nathaniel, the first service adviser had said. Then he adds, "You should never go to him." How was I to know when they both worked for the same company? The individual conveyed the impression that Nathaniel lacked proficiency in performing his professional duties. Honestly, Nathaniel (a black male) made the experience great when I did my oil change! Upon revisiting this establishment, I have observed that the customer service has undergone a transformation. In my opinion, the activity proved to be unproductive. I already had to wait 2 hours for an oil change, even after my appointment time, and I had to return two days later to be treated unfairly. I strongly recommended HR to investigate Julious. His customer service should be allowed as Firestone representative. ***I going off the names on my pdf file."