Jaguar Service Center

"Always a wonderful experience when I visit. My service advisor, Damien Green, makes the process so simple. His knowledge and ability to advise on creating a service plan that’s cost effective with my budget is invaluable"

"Unfortunately, I had a poor experience with Hennessy. I needed my vehicle serviced and I called and left a voice-mail multiple times before I actually got a callback from the service advisor. I did ask for another advisor, but was told that the advisor assigned would be handling my service. When I arrived, the service advisor was very nonchalant and did not appear to know which service I was receiving. I asked if I could speak with someone about extended warranties and was escorted to a gentleman who was more interested in his cell phone instead of greeting me. The gentleman told me I needed to go back to the advisor to get vehicle information. I shared that I recently had knee surgery and would not be able to keep getting up.....maybe he could call the advisor. He told me I needed to go get the information. I told him I needed to rest my leg and he said OK and began to look at his phone again. I left and went to the customer lounge. When I reported to the advisor to pay for my service, he told me my car was being driven around from detail in a few minutes and I should sit in front of the building and then he began to look at his cell. IT WAS FREEZING OUTSIDE! I waited 15 minutes and returned to his desk. After a few more minutes, my vehicle arrived. My vehicle was wet and it clearly had not been vacuumed as I was told it was. Every experience prior to this one on 12/29/23 had been pleasant and professional. Every person I encountered made me feel like I was inconveniencing them in this day. I am very disappointed and will reach out to corporate as well. Customer Service: 0 stars"

"Brandon was great! So friendly and helpful with getting my issues taken care of. It was really great to have an Uber provided from the dealership and back to pick up the car. My husband appreciated it too! ;)"

"Hennessy service was very professional when I needed my car serviced. The staff is knowledgeable and they keep you up to date on the status throughout the servicing process."