Firestone Complete Auto Care

"Corporate needs to audit this location more often. Today 1/26/24, I was here for tire alignment and rotation at 11:20am, was told it takes 1-1.5 hours, called at 1:20pm, was told that the car is ready and I can come to pick up. Arrived at 1:30pm and still have to wait for an hour. Left at 2:30pm, and instantly heard thumping sound. Drove back to Firestone to find out that they rotate my front and back tires - they were different size and should not be rotate front and back, but sides only. In summary, a simple tire alignment and rotation, which was quoted 1-1.5 hours turned out to be 4 hours affair. It used to well run, but sadly, recent experience turned out to be very disappointing. It needs to be better managed or with better mechanics."

"I recently popped a tire and needed to replace all 4 tires. I went to Firestone (Howell Mill), as they were the only ones open. I spoke with Ray and the tires I needed were at another store. Instead of making me wait for the Courier, Ray went and picked up the tires himself and brought them back. That is what I call high level customer service. I found the prices to be reasonable and they have a lifetime alignment you can get for just an extra $100. Overall, I’m very appreciative of the efforts Ray and his team made. Great job!"

"Updated review: Everything went well with the exception of a damaged valve stem. It could’ve been fixed when I let them know that my drivers side tire wasn’t holding air after they installed the new tires. Nevertheless I took it back the next day and they fixed the issue with no problem. If you make an appointment just know that it will be most likely a 2 hour wait regardless of an appointment or not. I guess it’s a rule of thumb for this company. So just make sure that you have time. All in all it wasn’t a terrible experience. Gave 4 stars because of the valve stem."

"Was in a rush and needed a quick oil change. Took them over 2 hours after a scheduled appointment. Tried to charge me over $200 for an oil change and air filter swap. This was for a 2009 Toyota Corolla. Also didn’t leave a sticker saying mileage/date for next oil change nor tell me (don’t necessarily need it but that’s a given for every oil change I’ve ever gotten). Mind boggling how this place is in business. Do not go here."

"My brakes were squeaking and grinding so I came in for my front brakes and an oil change. Paid over $1000 for that plus a few other services. After leaving, my brakes were still making the same noises. I'm very limited with my free time so after a month or so I returned to this location for a second inspection. I was told there was no issue with my brakes, but upon leaving I was still experiencing the same issue. I recently went to Toyota instead to have my car serviced as it was time again for an oil change. They informed me my brakes were at 60% of their life. This would be after 2 inspections at this location and only 5,000 miles difference. Thankfully, Toyota did the services I paid for and this location was able to give me a refund for my brakes. But, based off how my car has been running the past 5,000 miles and how it's running now, I truly believe this location did not perform any work on my car at all. Kudos to them for the refund, but I would absolutely not recommended getting your car serviced here."