Pep Boys 224 Hammond Drive, Sandy Springs, GA 30328

"I have had the worst experience here out of any car place I have ever been too. First time I made appt for oil change. I get there and they told me I need to drop my car off for 3hrs. Like what? A oil change doesn’t take 3hrs and I came ready with appt. I left and went somewhere else that had me in and out in 10min, no appt. Second time I had an issue with my tire and I was afraid to drive. The front desk guy said “well you must of hit something or a pot hole”, I preceded to tell him that’s not what happened. Completely not listening to me. He also said he could take a look but it’s going to be about 4hrs . 4hrs for someone to just look at a tire? The time frame didn’t work with me. He then told me, “whelp, nothing we can do for you then”!! How rude, inconsiderate, and didn’t even offer me a solution on maybe coming back, making appt, nothing. I would not recommend this place to anyone. Customer service trash Thankfully Mr.Tires Auto Service Center was right down the road and took me in a heartbeat to diagnose and let me know if I’m okay to drive."

"I had a positive experience with this location earlier this year and gave them a good review - not this time. Made an appointment online to repair a tire (nail puncture) for 9 am the next day. Arrived at 8:55 am and the desk indicated that they weren’t honoring online appointments (only call ins) - the earliest they could get to it was a day or two, leaving me stuck. It was a 10-15 minute repair. When pressed for local alternatives, he suggested I drive to another PepBoys and see if they could help - didn’t offer to call. Suggested I Google it. Luckily, Mavis Tire down the road accepted me without an appointment."

"Kirk (Raymond) and Gabe are two of the reasons for the five stars here. If you want an honest shop for any repairs, maintenance, or tire services, I highly recommend. The two of them stayed late with me one night when my car was out of commission to try and get a seat motor functioning for me to at least get the car home before having to bring it in over the Holidays. Great service altogether. Worth going out of your way in Atlanta take your car to this location just for the honest work, service, and communication."

"Had a screw embedded in one of my tires, and needed a new tire. I was told it would be about a 2 hours wait. I told the service manager I bought my tires there, he pulled up that transaction (almost 2 years old), and got me a discount so that my new tire plus labor and everything else was less than $100. The car was ready in about 80 minutes, so way earlier than expected. Altogether, probably the best experience I've had with having a "small" car problem."

"Kirk and the team deserve nothing short of 5 stars! They were able to have my tires ordered fairly last minute, get them delivered and installed in no time! Fantastic service, very friendly customer service and fast! Highly recommend this team."