Firestone Complete Auto Care

"Staff was outstanding respectful to my wife and I. He explained what was being done to my vehicle. Also if the service performed may or may not fix the problem. He was stated that my struts would probably need replacing soon."

"I recommend that to anybody if it’s not simply for the service, but I’ve had tires put on twice there in the service was fast, exceptional and friendly. The atmosphere is very peaceful. If you need Tires go to this place, you won’t regret it."

"Firestone Corporate office please!! Do Not ignore these reviews and comments these reviews are up here for a reason these are true facts.. The worst experience I ever had at this location. There is so much to tell what they had done to my car as well what they had done to me.. I brought my car in to get a alternator 4 hours later, before they were getting ready to close. They never called me, I called them 30 minutes right before closing. Letting them know, I was heading up there to pick up the car which I was 15 minutes away. All of sudden the Manager on site, told me that my alternator is on recall they need to get it from the Kia dealership. Well come to find out that was a LIE there is no recalls on alternators for 2016 KIA Sorento I already check. they did not work on my car they just took the alternator out and left it jacked up in the air and it said that the mechanic that's working on my car he's going to be off the next two days so I have to leave my car there not caring I still have a job that I got to go to work as well take my kids to school.. that fall in morning I had to hire a tow truck to come and get my car to take it to another shop I am beyond pissed for me to have to do that returning back to the facility there was no tech on site remind you they open up and say 7:00 a.m. 8:00 no one still there. Trust me it's more to it but I don't think it's enough up here to write more of that worst experience."

"Completely disappointed with the performance of this location. I have had all of my vehicles serviced by firestone for 20 yrs with personal vehicles and 5 yrs for my business fleet. Ms. Lillian, at the front desk, was continuously misleading and was not able to accurately even tell me what was wrong with my vehicle but insisted it would be about 4k to fix the vehicle. On several occasions, she stated she would find out and call me back which never happened. Upon coming up to the store, Roy, was able to assist to at least find and adjust the work order with the warranty items, that I also told Lillian about, bringing my total to under 2k. The final kicker was that I explained that I needed the vehicle back by Thursday for a business trip but vehicle wasn't completed until Saturday. After multiple calls to the store, since Lillian refused to call back and inform me of anything going on, she confirmed that the parts came in and the vehicle was being worked on and that the technician should be finished on Wednesday evening but worst case early Thursday morning and she would call back in the later that day to let me know. After not receiving a phone call 6p.m., location closes at 7, I called and then Lillian stated that the vehicle wouldn't be ready but she forgot that the technician had a scheduled day off. I came in Thursday morning to speak with a manager who Lillian stated there is no one available to call or discuss and there where no contact numbers available to reach anyone above her. She then stated the the technician had an emergency and needed the day off and that I could take the vehicle back as is. When approaching the vehicle in the bay, there were parts from under the hood in the passenger seat of the vehicle. Obviously, meaning the vehicle wasn't ready for me to pick up. Horrible experience!!! I thank Roy for assisting to help the situation but overall extremely upset with the situation. Also, contacted Firestone Corp office and received a claim nunber and was told that I would receive a call from a supervisor within 48hrs and still haven't received a call."

"Don't waste your time. I made an appointment online, and when I dropped my car off, I was told the wait time would be 1-2 hours. Over two and a half hours later I hadn't heard anything, and when I called for an update, they lied to my face and said they were pulling my car in right now. Another hour later and no update, so I went to pick up my car and it was completely untouched. Good thing I went because they probably would have closed up shop and my car would have been stuck there overnight."