Franklin Auto Repair

"Recently took my car in to get the drive shaft fixed which cost me $400. Was told it was fixed and within an hour of me having the car back it was having the same problem. Took it back to get rechecked only to be told I'll need to get a whole new driveshaft and to get it balanced which will cost an additional $950. Asked if I could apply the original $400 to the new balance since the problem wasn't fixed and was told no that they can only take $100 off. What I don't understand is why wasn't it balanced when it was suppose to be fixed the first time? I will never take my car here again and advise anyone to stay away from this place. Very unsatisfied with the service."

"You get service, quality, and reliability at Franklin Auto Service. Loc and Dan have been amazing people to work with regarding all of my Oopsie car incidents. They've fixed the driver side mirror in less than 2 days and charged me a 1/3 of the price of what Mercedes would have charged me. They've also replaced my washer pump motors after Mercedes messed it up when I took it in for service and wanted to charge me an arm and a leg I received an amazing price for a dent on the side of my car after I accidentally backed into a pole. not only has this shop became my go to, Dan & Loc have became great family friends and I will always recommend this shop above any other shop. I was in a wreck 2 days ago and Dan stayed up late to let us tow my car into his shop through the downpours of the hurricane outskirts. AGAIN, NO ONE ELSE would have done that for their clients if they didn't care. Thank you Loc & Dan for everything!"

"Hung up on me twice for asking for my estimate in writing or any diagnostic in writing after I paid. Unprofessional and sneaky. If you’re too nice they think you’re weak for sure and try and treat you as such Lol . Use caution. Use as VERY last resort."

"Today was bitter sweet but with the best experience. Mr. Loc has been on Franklin as long as I have been in GA- specifically Marietta for 26year. I owned a fired escort and Nissan pathfinder (sad face) and BMW 3 series. He has worked on all of my cars. He is extremely informative and shares exactly what needs to fixed to keep you baby rolling in the ATL streets. He is reasonable and not shenanigans with his quote. He will look at your vehicle and call ya the same day with the diagnoses. Maaaannn listen he’s amazing. Today, my 2007 pathfinder said she was done done and Mr. Loc agreed. Please please if you are in MARIETTA CHECK HIM OUT. He got cha"

"I took my car to have the check engine light fixed and after a $3000 repair cost.. he did not fix it. This shop did a full brake job for my car previously and the car has a shake when braking now. I asked him to look at it and fix it too .. and that was not done. I needed the check engine light off to get my emissions for registration and am now past my birthday and my car is in a different shop being repaired because I did not receive satisfactory service, but paid a ton of money. They replaced my catalytic converter,2 02 sensors, a mass airflow sensor, gave it an oil change and replaced the front headlights with aftermarket ones I provided, and a rear taillight. This cost me $3000, but did not fix the issue. He called me and told me my car was ready and proceeded to tell me to get an emissions waiver because he knew he didn't fix what I brought the car to him for. I was completely dissatisfied with the service for all of the money I spent ."