Hampton Inn & Suites Opelika-I-85-Auburn Area

"As an honors member, I look for Hilton name to stay. This chain was a major disappointment! We have stayed here previously, but I can assure you, this was our last visit. The kitchen staff was very rude and unprofessional. I brought it up to front desk staff and they initially offered an apology. If the kitchen staff worked for me, she would be looking for a new job. The food she prepared was terrible and I passed on everything except the coffee. The internet never worked during our stay. The front desk staff stated it has not worked for several days, and they were informed that if anyone complained, the manager said “take some off their bill”. They did that, but since I work while traveling, FIX THE INTERNET rather than a few dollars off my bill. Overall a major disappointment and not up to the Hilton name"

"During this visit, I discovered the shower I had was either burning hot or ice cold. I was allowed to move to another room, however, this meant getting re-dressed, re-packing, and then reversing that in the next room. I did this in the morning as it was late at night, when I discovered the shower issue. The second room had a mediocre, operating shower handle, and the TV was not working in that room. I will not stay at this location again, I have spent hundreds of nights in hotel rooms."

"Party of entrance area is under construction so need to be cautious. Breakfast had very limited options and taste wasnt good like a a typical Hitlon hotel has it. Receptionist staff were not so helpful in the morning time shift."

"In the first room the ac was not working well. Gentleman at the front desk made it easy to move and second room was much better. The 4star was only that there was a lot of construction/remodel. The closet had a single sliding door -missing one The first room had dings along the wall and smelled of wood/reconstruction in general Overall I think it lives up to hhonors standards but the last star will likely be back when we return next. My daughter lives in auburn so we are there with frequency"

"Our experience here wasn't as positive as we've come to expect from Hampton Inns. We needed to ask the front desk clerk for some extras (like toothbrushes and an extra pillow). We felt like we were bothering her, and had hoped for more friendly service. Also, we weren't late to check out but were surprised that housekeeping came along to see if we were still there -- it was about 9am! Room was lacking tissues, and the door lock didn't function properly."