Pep Boys

"Not only did we book an appointment a week ahead of time, we also pre-paid for the service to get tires put on our vehicle. We also had the tires shipped and waiting at the shop. We were told we had a 10 o’clock appointment, we arrived at 10 o’clock and there was 12 people in the waiting room. We were then told it was going to take four hours to have the tires put on our vehicle. After being told it would take two hours maximum when making the appointment. Horrible service, and I will never use Pep Boys again . Very misleading."

"This place is a joke. I was told on the phone it would take 2 hours to have tires put on as I was going to be waiting for the car. I get to the location and then the guy tells me it's going to be 4 hours. That my appointment didn't mean anything. It's just a "guarantee" to be seen. I don't have 4 hours to sit and wait on my car. People have things to do. I will NEVER return to this place. Pep Boys used to be a well run company. Now it's a complete and utter joke."

"Kelvin is the real MVP!! It’s Christmas Eve, they’re open and he patched my tire, all with a smile on his face! Thanks so much to him and the one other staff member there today!"

"I paid almost $1400 in September for a thermostat, hoses and fluid replacements just to have the same hose leaking issue in December. Back in August I requested to have all old hoses replaced because none had been changed since purchasing the vehicle in 2015 and wanted to avoid this issue again in the near future. They admitted to “not knowing my vehicle had 6 hoses instead of 4” so I’m assuming only 4 hoses were replaced in August. How they missed replacing the main hose is beyond me. This was a very unprofessional oversight and granted we all make human errors it was VERY inconvenient to have my car in the shop for 4 days AGAIN. I was truly angered by being charged for all the same services again when this was agin an oversight on their part! After speaking with the manager the employee was able to reduce some of the fees which I truly appreciated."

"I visited Pep Boy in PTC for the first time on 05 Oct to see if they could repair my ABS Brake Light & get the parts, which I had been unsuccessful visiting a couple other Automotive Repair Shops in the local area. I spoke with Allen a young man very courteous, professional, and knowledgeable in automotive. He not only assured me his staff could do the work and he could get the parts, he went a step further and promised my vehicle would be ready prior to COB. When I returned some hrs later he held up his end of the agreement 100 percent and I was pleased with the final cost as well. I highly recommend Pep Boys here in PTC, kudos to the entire team. Job well done. G.O."