The UPS Store

"I recently had the pleasure of utilizing the Peachtree City UPS Store services, and I must say that my experience was nothing short of exceptional. As someone who values efficiency, reliability, and excellent customer service, The UPS Store exceeded my expectations on all fronts. From the moment I walked in, the staff greeted me with a warm and friendly welcome. They were quick to assess my needs and direct me to the appropriate services. The store was well-organized and clean, creating a professional and inviting atmosphere. In conclusion, The UPS Store not only met but surpassed my expectations. The combination of outstanding customer service, knowledgeable staff, reliable packaging, and convenient services makes it a go-to destination for all my shipping and printing needs. I highly recommend The UPS Store to anyone seeking a reliable and professional service provider."

"I always use this place and I had the worst experience today.. The middle-aged woman seems to be a mentally challenged employee. I've never seen an employee so unkind and rude. Don't get annoyed with the customer. Your paycheck comes from customers' pockets. Wait a minute.... I just read the review and is she the owner of this branch, not the employee???? I've visited more than 10 times and all the staff I met were very kind... Not this time..... There must be a some problem with why there are one and five stars in the review.."

"I truly enjoy coming to this UPS Store. I love the employee's energy especially Tina. She's a breath of fresh air! She seems to be sooooooo very genuine to all customers no matter what. I choose to come to this store because of the 2 of them. Absolutely appreciate them!"

"This UPS store only gives you the cost of the shipping price and once boxed they then tell you the cost of the box and handling fees (which can be over half of the shipping cost). If you don’t like the price anymore you can refuse to do it, but then they’ll charge you for the box that you will not be using. There needs to be more transparency before doing anything altogether. That way they don’t have to use a box and the customer doesn’t lose any money. It’s just that simple especially when you have people going in there not familiar with how the shipping costs are going to work. It just feels like a scam to only give someone 2/3 of the total cost, then the full price once everything is done, finally charging you the box without mentioning that was going to be included. I understand it can vary depending on weight like there’s some things you can’t determine until after the fact. But hiding the box price? Not a good service for customers. Edit (Response to Owner’s response): Though my 1 star review was about another customer (my girlfriend) my experience with this store wasn’t great either. There was a problem and the owner didn’t look to have any intention on helping or finding a solution to fix this issue. She just kept saying how she was sorry that my girlfriend was confused and that any business handles this the same way. I haven’t had this problem anywhere else. Every price added on to anything was told to me upfront. I’m glad most people had a good experience here but I hope everyone looks at the one star reviews whenever there was a bad experience. See how the owner is and how she handles problems when they happen. Also see how she responds to these reviews. You can really witness her frustrations firsthand. This is the kind of attitude you’ll find in this store when having an issue. Ask yourself if it’s really worth risking coming here and experiencing that. It’s simply not worth it. 2nd Update: This will be my last response because I can not let that teenager comment slide. I can’t believe the owner flat out lied about how I treated her teenage employee. I was calm and just wanted an explanation to what happened. This whole review is just silly. My only issue was transparency. Yet the owner is doing everything she can to make a customer (with a bad experience) look bad."

"As an attorney, I have had the opportunity to visit numerous UPS Stores throughout my career and I must say, this particular location deserves a special mention. The variety of services offered at this store has made my life so much easier - from document binding to notarization, shipping to Amazon returns, everything is just a few steps away. What sets this UPS Store apart from the rest is the exceptional customer service offered by the staff. They go above and beyond to make sure each customer feels welcomed and attended to. The staff is not just friendly, they are warm and engaging, making eye contact and even cracking a joke or two to put a smile on your face. If you want to witness the true spirit of this store, I would suggest visiting during busy times. The manager is a real ninja when it comes to handling crowds, with the skills to match - cartwheels, backflips, and even ninja stars (just kidding, of course!). But in all seriousness, they truly go the extra mile during busy periods to make sure the customers are served efficiently and promptly. This UPS Store is not just a place to get your work done, it's a place where you can expect to receive exceptional service, with a side of humor and a smile. It's a store that I would highly recommend to anyone in need of shipping, printing or any of their other services."