J & C Auto Service Inc

"I stopped taking my cars there a few years ago and will never go back again. Even though I had taken three vehicles to him for various services over a period of about five years and felt, that as a professional with an 850-credit rating and a history of paying on the spot for repairs, I should be trusted to write a check rather than having to produce a credit card for every repair/service even for modest expenses like oil changes. On one occasion, he insisted that I needed new wheel bearings and tried to show me the “play” in my front wheels even though I could not detect any play. Because of his insistence, I agreed to allow him to perform the work, though, in retrospect, I should have gotten a second opinion. The deal breaker was a result of some work that left the steering on a C-class pulling violently to center whenever I would turn right or left. I complained a few times, but he insisted that there was no defect. I asked him to take a test drive with me and even then he asserted that the strong pull to center was normal. I knew it was not. Finally, I took the vehicle to another repair shop, they determined that the rack and pinion toe-in was the source of the problem and missing tie-rod ends. After the repair by the other shop (which accepted my check on my first visit) the steering worked fine. When I reported to Julian what the other shop had determined about the steering, he had the nerve to say to me that one of the reasons he had not acknowledged the problem was because I had always expressed a desire to keep repair costs to a minimum! I was grossly insulted. What customer doesn’t try to negotiate the lowest fair price for auto repair expenses? One of the vehicles he had worked on for me was a 96 SL 320. On one occasion, when I picked up the SL from him, the driver’s side door panel pulled away from the door when I attempted to close it. When I mentioned it to Julian, he said that he had done nothing to the door that would have caused it. In spite of his denial, he and I both know that when I brought the vehicle in to him the door panel was not loose. At one point, I had lost a special screw that held the oil pan cover underneath the SL, and he asked me to leave the remaining screw with him and he would attempt to find a match. When I complained of the steering in the C-Class a year or so later, and got the problem fixed at another shop, he realized I was probably never going to return to his shop, and when I asked him to return the one screw. He told me he had used it on another vehicle. I was incredulous! Not only had he not found a matching screw, but he had also given away the one screw that held up the other end of the protective baffle. As I was about to leave the shop in disgust, he handed me a handful of plastic clips and said they go “somewhere at the top of a liner…???” I took the clips and went home and have been unable to find a place where they might belong (I suspect the missing clips was a case of a mix-up involving someone else’s vehicle as in the case of my screw). I should have told him to hold on to the clips and I would bring the vehicle in and let him insert them wherever he thought they were supposed to go. I was, however, so frustrated over his attempt to convince me that there was nothing wrong with the steering on the C-Class and his assertion that I had expressed a desire to keep expenses as low as possible, as his lame excuse for having been dishonest with me about it, that I just left in disgust. I have refrained from writing a review up to now even though it made my blood boil whenever I thought about my experience with J&C Auto. I kept it bottled up for years. I could contain it no longer. Hopefully, it will help others who might have considered the shop for repair work. I would be happy to provide the name of the other shop for anyone who might be interested."

"Very trustworthy, very smart. Brought my Audi here with problems and they were the only ones that were able to figure out the problem. I highly recommend them! Diagnostic can be a little expensive but its worth it with the service they offer! Im a satisfied customer!! Thank you Julian!"

"Julian is very knowledgeable about cars and was able to fix my screen problem in less than a week. This was my second time seeing him and the service was still great. It also came with a warranty and free oil change. Please check them out!"

"I have used J and C mechanics for about a year for all type of mechanical works. Mr. Julian not only fixed my brakes right, but also offered me discount on my next service. I have even been promised free oil change as a courtesy. The mechanics there always go beyond to make sure their customers are 100% satisfied. I will highly recommend J and C mechanics."

"I stopped by to discuss what was going on with my car. Mr. Julian was very detailed and very patient with informing me me step by step with the job he would half to do before we could get to the root of my car problems. He detailed the expenses as well. I am very confident in him and I am well informed to make a good choice with J & C Auto services. I left feeling like I was at the best ER for cars and this Dr. Mechanic will get her running superb again. Thank you MR. Julian for being that great person and businessman."