KAY Jewelers

"I was sent emails to have my jewelry inspected. The store was not busy when I arrived and an associate asked if she could help me. I explained I had received emails and asked her if she could inspect the 9 pieces I was wearing today and for a list of the other pieces I needed to bring in. I also told her I needed to get my LEO wedding set resized. She asked if I wanted it to be done "in-store or out-of-store." I asked if they started resizing in the store and she said no. She then looked at 1 ring and asked me what I wanted to be written for instructions. I again told her I needed the 3-ring wedding set resized. She gave me a receipt that had "refurbished" on it. I asked what it meant and she handed me an iPad and told me to read it. I told her I didn't need that done and only wanted them resized and asked what "replace Melee stones" meant and she could not tell me and went to get her boss whom she referred to as Doug. An elderly man came over and asked what the problem is. I asked him what refurbished on my receipt meant, as I had purchased my jewelry new and what the Melee stones statement meant. He said, "I don't know why you need to know that. Is this not what you want?" I told him I just wanted them resized. He questioned why I even had the iPad and was looking at "that." I told him his associate handed it to me and told me to read it. My husband asked what the cost would be (there was a cost listed on the iPad) and he looked at my husband and said, "Doesn't the receipt have 0's here?" to which my husband asked if he was implying he couldn't read? The elderly man then said he didn't know if he could or not. He was extremely rude, arrogant, and never answered any questions. My husband told him we would not be back in the store and he said that would be perfectly fine. I asked for my rings back as I no longer trusted this older man and when my husband asked for them, he replied "even better!" I took a picture of the receipt and the girl only put 1 ring on there when there were 3, associate # 013580282, and management approval was Doug Smith. Why would Kay's send emails saying to get inspections when it clearly irritated this older man? I've never been treated with such disrespect and I've shopped and own several expensive pieces. I realize I will be inconvenienced traveling to Princeton or Charleston for inspections and cleanings, but I'm hopeful they will have better customer service. If I need future pieces, I will shop at another jewelry store."

"Very disappointed in the customer service. I always worked with a sales associate that I found out was let go for no reason so that was the first disappointment then when I tried to work with another, she was too worried about other customers walking in the door to give me her full attention and show me rings! I’ll never shop there again! Poor management and very disappointing customer service!"

"Alyssa is a wonderful person and so helpful. She deserves a raise!! Doug is fabulous and always a joy to work with. Thank you!!"

"This Kay Jewelers store resized and fixed up my Leo wedding ring set. I was so impressed by their professionalism! My ring was missing the two stones on the inside of the rings. They replaced them with no extra charge. I was stunned, especially since I didn't have a service plan. I will definitely buy from this particular Kay Jewelers store again"

"James is excellent! Great customer service. Fast and friendly! Will ask for him next time!"