Pep Boys,

2114 Gunbarrel Road, Chattanooga, TN 37421

"Service was amazing! Philip the manager took great care of me from the time I got there until the time I left. Eric and the other service member was great with installation. Prices were not the cheapest, and not the most expensive as well. Have been a Kumho customer for years and will only wear their tires on my car."

"I’m so appreciative of the excellent service and repairs I received last month on my Mercedes. I unexpectedly had to get my car towed due to what initially was my alternator . Upon further inspection by the expert mechanic also identified damage to my serpentine belt and an oil leak that had been there for some time . Philip as well as the other staff were excellent in communication each step of the way , and went above and beyond to stay late to get my car repaired in a timely manner & kept my repairs below my budget. I would highly recommend this location on Gunbarrel Road."

"I was given an appointment at 9AM for looking at my grinding brake rotor. At 9:45 I asked if my car has been looked at yet, I was told it was gonna be another hour (10:45AM) until evaluation and couple hours for a fix. Why give an appointment if you can honor it? I could’ve taken my business somewhere else. I asked for my car back, I didn’t get it until 10:12 (almost half an hour). I assumed they at least did a quick evaluation, but when I asked for a result they said they didn’t finish it. As if an hour and a half wasn’t enough to look. I asked for a quote under the assumption that I want them to replace the rotors and the pads, and the price was over 50% more expensive than the dealership’s ORM parts and installation."

"Phillip and the team at Pep Boys did a great job of getting me back on the road when I had a blow out. I’m also quite happy that PepBoys is open on Sunday when almost all other tire/car service shops are closed."

"I scheduled an oil change and went at my scheduled time. I wasn’t even given the opportunity to open the door because one of the gentleman were there holding the door for me. When I walked in, I was greeted, and everyone was so nice. Philip checked me in and explained everything to me. They kept me updated and were actually done before I thought they were going to be. The shop is extremely clean. Their prices are so reasonable. They even had a customer that was very rude and dealt with them with A1 customer service. I am definitely going to return & recommend to all of my friends. Thank you Pep Boys"