Terminix

"The technicians that do the work are pleasant and do the job. Scheduling and requesting service is time consuming and aggravating. As far as I can tell there is no other service in this area that will do pest control and repair, screen, replace etc, the squirrels access to a 3 story house so not much choice."

"This has been a horrible experience. I was scheduled for Wednesday the 22nd. Got a call Monday to confirm appointment. Weds 2 hours before appointment got rescheduled. Exterminator rescheduled me for Monday afternoon. No one comes Monday after noon call customer service they tell me I have been scheduled for weds morning which I did not setup and I coukd not be there for. I am forced to reschedule again and request to talk to manager. I get told it would be 24 hours. Call Tuesday afternoon because I still haven't heard from a manager. Get told it's 24 to 48 hours. And that it would be resent to a manager. Nothing weds night. Call again get told they could send it to a manager again. I can't make my appointment for Thursday and call to reschedule Thursday morning and get told they could only reescalate my issue. They couldn't get ahold of the manager. I message the exterminator directly to let him know i rescheduled and he said he could do that for me. I ask him to talk to his manager and once i saod that he did not respond back to me.Today I still haven't heard anything from terminix so I am done with this lack of customer service and horrible business practices. I will find someone else preferably local who actually knows how to handle customers."

"I have been so amazed with the service I am receiving from Terminex. By getting the text early, I was able to be available for his visit. I also, am very happy with the work completed while he was here. He informed me of what he found and took care of the problem. He went above and beyond by letting me know of an issue under my house, unrelated to his service. I would have never know about it. The best service by far!!"

"Arrived on time promptly. Technician was professional, knowledgeable and thorough. The only inconvenience I experienced was having to schedule my own follow-ups/service appointments rather than that being handled directly."

"Do not let these people put in your gutter guards! This is what I have and I cannot get anyone to show up or call back. I have the same issue with the exclusion service that is supposed to keep birds and creatures out of my attic. The “inspector” came and saw the holes that needed fixed….. never came back. I called the scheduling number and still no one showed up. This has been going on for 3 years. I have asked for a manager at least 8 times and have never been contacted by a manager. To get any service, I guess I’ll have to get an attorney concerning breach of contract or take out a full page ad in the Herald Dispatch to show the work they do!"