SERVPRO of Boyd, Carter, Greenup & Lewis Counties 708 Argillite Road, Flatwoods, KY 41139

"Truly a 5 star experience from start to finish. On the disaster mitigation, Jonathan was a great communicator, very professional, and ran our project efficiently. On the rebuild, Evan was also first rate--professional, friendly, and his crew (Billy and CeCe) were accomplished and professional craftsmen too. It was an ordeal, but we are going to miss Evan and his crew! ServPro did everything that they could to minimize the inconvenience and they restored and put our house back together "like it never happened". We are happy and grateful customers!"

"I recently had the pleasure of engaging with SERVPRO for Carpet Cleaning service, and I cannot express enough how impressed I am with the level of service provided, especially by Kevin with Marketing and Jacob. From the moment Kevin stopped in to give us his business card, Kevin's professionalism and hospitality were evident. He went above and beyond to ensure that the cleaning process was seamless and stress-free. His attention to detail, coupled with a genuine commitment to customer satisfaction, truly set the service apart. Kevin demonstrated not only a deep understanding of the cleaning process but also a remarkable ability to make clients feel at ease during what can be a challenging time. His communication skills are exceptional, providing clear and concise information at every step of the way. What stood out the most was Kevin's unwavering commitment to hospitality. Despite the challenging nature of the work, he maintained a positive attitude, creating a comfortable and reassuring environment for me and our company. It's not often that you encounter someone so dedicated to both the technical aspects of their job and the well-being of their clients. SERVPRO as a whole exceeded my expectations, and Kevin played a pivotal role in ensuring that our experience was nothing short of outstanding. I am grateful for his expertise, professionalism, and, above all, his exceptional hospitality. I highly recommend SERVPRO, and specifically, Kevin, to anyone in need of top-notch services. Thank you for turning a stressful situation into a positive experience."

"I hope you at the Flatwoods ServPro site will pass the following on to your parent company and that you will show my evaluation to your Servpro crew including Jon F, Evan D, Billy N, C.C.R., Jacob, Dione, Mike, JB, Andy, Tino, and Lupe whom I remember as being exemplary examples of what I describe below: I am an 80 year old widow living alone in a house my husband and I had remodeled 23 years ago as a retirement home. It was the last project we enjoyed doing together and we were proud of the results. This fall I left a faucet running accidentally in an upstairs bedroom. It flooded the entire bathroom and some adjoining floors, the water coming through my living room ceiling. You can imagine how heartsick I was at the resulting mess. I immediately called SERVPRO of Boyd, Carter, Greenup and Lewis Counties. I was astounded when a crew arrived within 15 minutes with equipment that would head off any more damage than necessary. For the next 3 weeks my interaction with this group astounded me over and over: they took immediate steps to contain the water damage and protect the oak flooring beneath the leaking ceiling, flooring my husband and I had chosen piece by piece. As the work commenced (from redoing the entire upstairs bathroom to practically replacing the entire downstairs ceiling) teams of workers kept showing up at my door who specialized in the kind of work called for that particular day. (My husband built houses for a living, and I was amazed at how skilled each worker was and how smoothly the renovation went.) Not only did the work teams know their stuff, they were unfailingly polite, respectful, and listened patiently to my every concern, taking time to inform me just what they were doing. No, I don't mean they called me "Sweetie" and "Honey", as so many younger people seem to think they should address senior citizens. They answered every question I had with a "No, mam" or "Yes, mam" and went out of their way to incorporate my wishes into every aspect of the repair. They wiped their feet each time they entered my house, and were as careful with, and protective of, my belongings as I would be myself through the entire process. They worked directly with my insurance agent, saving me much time and worry. My experience has restored my confidence in the younger generation: they still DO take pride in working with their hands and all seemed to follow the old admonition "any job worth doing is worth doing well." I was surprised to learn that ServPro also does ordinary restoration not caused by emergency or disaster. They are certainly who I will call when I need additional work done."

"From start to finish, our experience with this organization was top notch. It started with a prompt response to our need to have deteriorated portions of a home removed and cleanup of the work area would be necessary. As a paying customer, you expect quality work: but these individuals exceeded our expectations in every category. Communicating throughout the entire process, only demolishing what was needed, and leaving a clean space to begin renovations. If I ever am a victim of a disaster, they will be one of the first businesses I will call. Thank you to the entire staff at SERVPRO!"