S&S Auto Repair

"My service writer was Tony and he was very transparent and respectful of my time. They serviced my vehicle with OEM seals which is a huge plus and they have a online customer portal that you can use to see what’s going on with your vehicle where as most shops will eat up your time playing phone tag to give you the same info verbally."

"I brought my vehicle in for a oil change and to check my power steering. Received a call from Rick explaining that other problems had been found during the inspection of my Ridgeline. The total bill for the necessary repairs were to be $3750.00. We are on a very limited retirement budget and the amount for the repairs floored me. Rick was extremely helpful and we worked out a plan to prioritize the necessary repairs. The next day my most necessary repairs were finished. I am so appreciative of the sincere thought and support Rick gave me during this process. The work was completed on the Friday that S&S was closing for the Christmas and New Year’s holiday for a week. Kudos to all involved at S&S."

"It pains me to have to write this bad review. I started taking my 4Runner to S&S about 10 years ago for any major servicing or repair issues. They seemed to be reasonably priced and more importantly seemed to do quality work. Fast forward 5 years. They are overpriced and both my 2012 Camry and Highlander are in worse shape than when I took them in for service/repair. The Highlander was taken in for brake repairs. It now has a grinding noise in the front when stopping and a warping noise in the rear. I took it back in for them to repair the brakes and to replace batteries in the tire sensors. They found no issues with the front or rear brakes and told me they can’t replace the batteries in the sensors and would have to install a new sensor(which cost over $300). The tire sensor light came on nearly immediately after leaving the dealership and they told me another sensor must have quit working and suggested I have the other 3 replaced. No thank you. I can deal with the dash light to save $1000. I recently took the vehicle to Costco for tires and they told me all 5 batteries were dead and it didn’t appear that any sensors had been replaced recently. It cost less than $300 to have the batteries changed in all 5 sensors. The Camry… I took it in for starter replacement and full engine servicing while there. This cost an arm and a leg and included fuel injector cleaning as well as spark plug and wire replacement. Twice now since I took it in for servicing I have had trouble with the engine starting. It turned over beautifully but fails to start. Still not sure what the culprit is, but obviously seems to have something to do with plugs, wires or injectors. Additionally, after the servicing my gas mileage decreased about 2 mpg. I hate to write reviews, especially bad ones, but had to let people know about what is going on at S&S. For their prices and work, you are better off going to the dealership. I hope they make positive changes, but I will not be taking my vehicles back to them."

"S&S Auto Repair was very easy to work with. I was able to drop my car off within 24 hours of speaking to them and they had my issue resolved the next day. Every staff member from the office staff to the mechanic were wonderful to interact with. We will absolutely bring our vehicles back in the future."

"An unusual circumstance as to how and why we got to S&S, but here’s what happened. Helping move our daughter out of her apt in Chattanooga and back to Wisconsin. We flew one way, rented a car to get to Chattanooga, and in advance, had my daughter’s vehicle lined up for the trip home. Once we confirmed it wouldn’t start, we called S&S (reviews were good) and had them tow the car into their shop. They got the car on a Wednesday, had it evaluated on Thursday and repairs completed on Friday. We picked the car up at midnight last night and are about ready to load up and make the trip back to Wisconsin. The car is running great. They recommended fixing what was important to make a road trip, but identified a few other things that could be done in the near future. Good communication, good follow through, and excellent work on the car. I’d highly recommend them."