Pizza Hut 1911 Shorter Avenue, Rome, GA 30165

"Awful pizza. Very tough and extremely greasey. Never had cheese pizza that was greasey. Will not order from there again ever. Wasted $30 on food that was not eat able"

"WORST CUSTOMER SERVICE IVE EVER HAD!!!! ordered online and was a few minutes late after picking up a friend from work; got there and the girl said that they, Gave away our order to the WRONG PERSON; had us wait another half an hour and I HAD TO KNOCK ON THE WINDOW TO GET ANYONE'S ATTENTION! woman who came to the window couldn't be bothered to care or even act like it was her responsibility to have any kind of customer service skills at all; even though I live out of town and made a point to order online so we could get it and go. I've been ordering Pizza Hut for years but I will never EVER order at this location again and would not recommend anyone bother with this store, it's a 0 stars as far as I'm concerned!!"

"Food was excellent! The service was slow. I could understand had they had alot of people but I was the only one there. I waited roughly 10 minutes before anyone acknowledged I were at the window. I saw the young girl that was working, laughing, and cutting up. Customer service is ridiculous,,but the food was on point. That's why I left 3 stars."

"The worse customer service!!! I placed my order and the email I received stated it was going to be delivered to my house at 9:19 at 9:30 I called and ask information regarding my order. The MANAGER stated there were not door dash available to delivery my order. I asked to see if she could please give me an estimate of how long it would be. She stated she did not know and stayed quiet. I asked how do I supposed to know how much longer I needed to wait for my order if I have already waited ONE HOUR. She did not give me an answer until I told her then I needed it to cancel my order she said well I can call them and see if they can give me an estimate of time and then YOU call me whenever you think you have waited enough!!!!! She is rude and unprofessional and the TITLE OF MANAGER is too big for her!!!!"

"The person taking the order was anything buy helpful. I ended up ordering online. Absolutely the worst pizza I have ever ordered from anywhere. The crust was tough and chewy, little to no topping and apparently "forgot" the cheese. The only positive thing I can say is Door Dash was quick and friendly. I will never make the mistake of ordering from any Pizza Hut again."