Serendipity Spa & Salon
1012 Kanawha Boulevard East, Charleston, West Virginia, United States
About the Serendipity Spa & Salon
Serendipity Spa & Salon is a luxurious oasis located in the heart of Charleston, West Virginia. Our expert team of professionals is dedicated to providing top-notch beauty and wellness services to our valued clients. From hair care and facials to massages and body treatments, we offer a wide range of services to help you look and feel your best. Step into our serene space at 1012 Kanawha Boulevard East and indulge in a day of pampering and relaxation. Experience the magic of Serendipity Spa & Salon and discover a new level of beauty and wellness.
Photos of Serendipity Spa & Salon
1012 Kanawha Blvd E 3rd Floor, Charleston, WV 25301, United States
Opening hours of Serendipity Spa & Salon
Monday:
10:00 - 16:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 18:00
Sunday:
Day off
Reviews of Serendipity Spa & Salon
"My friend and I had a girl’s spa day and we had such a great time at Serendipity Spa! We did one of their spa packages and got a massage, microdermabrasion facial, and pedicure and it was only $115. Such a great deal! Meri is a great massage therapist. She really focused in on fixing the tension in my body and was great to talk with. Haley provided a wonderful facial complete with a cranial massage. It was super relating and my face felt great. Tiffani had such great attention to detail in smoothing out my feet and polishing my toes nails for my pedicure. All the staff was wonderful and truly one of the best spa experiences I have had in a long time. I will be back. Thank you for a great spa day."
"My mom and me went this morning and got massages. It was really good ! We enjoyed it so much. This was my first ever massage,The girls were very easy to talk to and really done an amazing job ! We will definitely be going back ! Great atmosphere! You just feel a good vibe as soon as you go in !"
"Decided to give this place a chance since I was given a gift certificate for them. SUCH A WASTE OF TIME AND MONEY. Like literally scheduled 2 services. Brazillian which I have had before and sure the tech was sweet but umm seriously I AM STILL COVERED IN HAIR. Like do you not know what your doing? Can you seriously not see that there are literally spots you didn't touch. Go for the 2nd service a pedicure and it is the same tech. Got a spa pedicure...Water is cold, massage chair basically doesn't work. She did a decent job on my feet they are alteast not lumpy or smudged. But honestly where is the spa in the experience. Like nothing in the foot soak, she did use lotion on my legs, but no foot massage or anything. How is this worth $40?!? Will not ever be going back. Honestly now that I have had a chance to examine just how bad the wax was I want a full refund or the manager to fix it for free."
"I have had multiple negative experiences at this salon and should’ve learned from my past few to not return but I believe in giving second chances especially when it’s a small business. However, my last visit was the final straw. My husband and I booked an hour couples massage. (1130-1230). The girls didn’t come out to even get us until around 11:48 and I know the exact time bc I glanced down at my phone as we were walking back. Once in the room, they gave us several minutes to undress so they didn’t get started until at least 11:55. Immediately after our session was over, I got up to check my phone bc I knew that it could not have been a full hour. The time was exactly 1230. So needless to say we paid for the full hour when we received maybe a 30 min massage (if that long). I mentioned this to the receptionist when checking out but she didn’t have much to say. It was an absolute rip off. I do NOT recommend getting a massage here unless you set your timer to ensure you’re receiving the length of service that you pay a decent amount of money for but in all honesty how relaxing is that? Other negative experiences at this salon include: A pedicure that was done by a lash tech (she was thrown into it last minute bc I guess there was no one else there to do it even though I had the appt for awhile) she informed me she did not know how to do a French tip when I told her that’s what I wanted instead of a color. She also did not trim cuticles or toenails—just a quick file. Polish job was very poor and did not last (This was about a year ago) I called to make a spray tan apt and was told I did not need an apt just to walk on in. I made it clear that I didn’t get off until 5pm and was told that was fine. I walk through the doors at 5:10 and was told that the girl doing the spray tan had already left for the day. Thankfully, Electric Beach was able to do it since I was leaving for vacation the next day. Massage tables are hard and uncomfortable. I hate leaving negative reviews but enough is enough and it seems like I leave baffled in disbelief every time I have visited."
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