Dunkin',

308 Hurricane Creek Road, Hurricane, WV 25526

"We just left this place. We went through the drive thru, told the lady we had a mobile order and asked to add something else to it. Pulled up and paid, they asked us to pull around to the parking space and they’ll bring the order out to us. We said “okay, no problem.” After 10 minutes, we decided to go inside and to wait and the worker there was bad mouthing us, not knowing we were in there. Saying “that guy DID NOT say he had a mobile order! He just took off from the window after paying.” Which was absolutely not true. This was the worst customer service I’d ever received there. Which is a shame because I come here quite often."

"Went through drive through on Christmas morning between 9:30 and 10:20. Waited nearly 50 minutes for a drink, two sandwiches, bacon, and hash browns. I understand it was busy and went in and politely asked for an eta because it had been about 20 minutes of waiting. As I walked in I stood while employees had personal conversations ignoring me until I managed to get their attention to ask about my food and was met with the attention that I was somehow imposing them with a simple question. Long story short long wait with bad customer service.would not recommend."

"Absolutely thrilled with every aspect of this establishment! The staff, food, drinks, and service all exceed expectations. My daughter adores their dragon fruit refresher, and the generous portion sizes come at a fraction of the cost compared to other places. The consistently fresh donuts, featuring seasonal varieties, are a delightful touch. The friendly and efficient staff ensures top-notch service, and despite being part of a gas station, the drive-thru window adds an extra layer of convenience. The place is consistently clean and well-organized, making it a standout choice in every way."

"Dunkin' Donuts exceeded my expectations, and the shining stars are undoubtedly the hardworking and friendly staff. From the moment I walked in, their enthusiasm and dedication to excellent customer service were evident. The team went above and beyond to make my experience enjoyable, ensuring my coffee was just right and suggesting delightful pastries. Their positive attitudes created a welcoming atmosphere, making my visit memorable. Kudos to the fantastic Dunkin' Donuts team for making every sip and bite a delightful treat! Five stars well-deserved."

"Absolutely hate leaving poor reviews and rarely do, the food was on point, the drink was perfect. But the girl running the drive through window just now has no business in customer service. No personality what so ever and made me feel like I was in inconvenience by pulling up. I’ll drive to Huntington next time where they seem thankful to have your business."