Lowe's Home Improvement 350 Diederich Boulevard, Ashland, KY 41101

"No one to help you in any dept. It was awful. Then got to checkout and no one would come help an elderly lady out with her purchase, by the time I figured out what was going on, some other customer was helping her. Now mind you there were three employees standing around doing NOTHING. Lowe's is a joke."

"I'm here all the time over the last year. I buy a lot of little things here to fix up an old house. While the South Point and Wheelersburg Lowe's are on brand, there's a special place in my heart for this store. The staff is sweet to my dog, as are the customers. There is a well tended garden area and I've never had a less than primo encounter. Of course it's unfair that the local hardware stores can't compete because their distribution network, but I still hit up those racks for last generation devices such as for my CRTV to go with the old house logistics. I'm very happy with the building materials industry locally therefore"

"I recently ordered 2 sliding patio doors from the Russell, KY location to be delivered with “Same Day” shipping. I called Lowe’s customer service and they assured me they would be there on schedule. I had scheduled contractors for installation the next day. Needless to say, they “delayed” the delivery an hour before the cutoff time. I drove to Lowe’s and ?Tristin?, the “fulfillment” guy could not have cared less about the shipping issue. He acted like it was my fault. The delivery had been transferred to the Burlington, OH store. The only other option he gave me was cancelling the delivery and picking them up myself. I told him if they could load them, I’d figure out a way to get them off my truck myself. These are 180lb doors. He was visibly annoyed and told me he didn’t know if they had anyone available to load them. He went to get the doors and realized that even though the Lowe’s system said there were 6 in stock, they only had 2 and 1 was missing the hardware. I had to drive to the Burlington, OH location to get the doors. I will say that the folks there were VERY helpful. They got the doors off the floor for me and helped me load them into my truck. I refuse to enter the Russell, KY Lowe’s again. If I have to drive 50 miles out of my way, that’s fine with me. I’ve also learned that Lowe’s “Same Day Shipping” claim is a ruse. Don’t trust it."

"DO NOT FALL FOR THE FREE INSTALLATION SCAM!!!. I purchased a new GE profile dish washer that was on sale from $999 to $629. There was a rebate offer for free installation for any appliance $599 or more. I could have easily installed it myself but I chose to allow Lowe’s to install it since it was free. The salesman in the appliance dept assured me that my purchase was a qualifying purchase. When I was checking out paying for my purchase the checkout person asked if I wanted 12 months same as cash or my Lowe’s discount since I was using my Lowe’s card. I didn’t need to finance it so I chose to use the Lowe’s discount. After waiting 3 weeks for the installer to come I had my washer installed. I applied for the rebate. My rebate was denied because I used my Lowe’s card. The Lowe’s loyal customer discount …… you guessed it… made my purchase $597.56 screwing me out of the rebate. No one told me at any point during my purchase that using my Lowe’s card would cost me $166 because it would screw me out of my rebate. You can’t tell me that Lowe’s didn’t know exactly what they were doing. That purchase is my last purchase from Lowe’s. I will drive the additional 30 miles to Home Depot."

"I shop at this Lowe’s a lot it’s closer to my home than the other Lowe’s never had a problem there and I will continue shopping there. I seem to always have what I need. Some stuff at Lowe’s is really expensive but that’s not their fault it’s just a sign of the times. I like Lowe’s I find it convenient and easy to find everything I need."