Quality Inn

"Absolutely appalled by this hotel. I've never felt so disrespected. I checked in Friday February 9th. Check-in was fine, the lady was wonderful. We had some issues with the machine, it took money out on my end, but didn't know theirs. So they scanned a copy of my card. We got checked in and got up to our room. As soon as we walked into the room it was musky, and dirty. It was very obvious it hadn't been cleaned. The bed was unmade, there were clothing tags everywhere, and a tissue with lord knows what on it. They did exchange us to a clean room, however the whirlpool tubs faucet wasnt sealed and was loose, and the toilet looked like it had never been cleaned. The AC also wasn't the best. We had it set to low, but it still stayed about 72°. Other than that it was fine. Saturday night into Sunday morning is where we had the issue. We could hear our neighbors. My boyfriend and I were trying to be respectful and ignore it; mind you this went on from 5pm-3:40am. We got a call at 3am saying we were "breaking the bed" and being too loud. Obviously we said okay, and apologized. My boyfriend and I sat in our room talking no louder than a whisper, and we could hear our neighbors talking and hear their bed squeaking. At close to 3:30am we got another call. My boyfriend went down to explain the situation, and was disrespected by a lady working the desk, so I went down to speak with the staff and explain myself. I spoke to the owner who kept interrupting me, and talking over me anytime I'd try to speak. He was very disrespectful. He said he had went up to "check" on us, and said he went to our door and we were being very loud (we were trying to sleep at the point he was checking). We only woke up because of the phone call. He also heavily insisted that I check out early (it was 3:38am) because it would be easier. After several times of him interrupting me I gave up and just went back to my room to try to sleep. As I was in my room trying to sleep I heard a vacuum running, and something that sounded like a drill (still 3:40am-4am). All in all terrible experience. I will not be returning and I don't recommend this place. I've never had this issue before."

"My door to the room wouldn't latch all the way. The shower to tub transfer wouldn't close all the way had to play with it to get it right. Good location though. And service at the desk was great. I'd stay again if had to."

"We rarely have bad experiences anywhere we go, but the best thing I can say about our experience at this hotel is that the employees were friendly and the breakfast was better than we expected. But as others have mentioned, the room was pretty bad. The room we stayed in hadn't received a thorough cleaning in quite some time. There were bug carcasses on the floor near the A/C and the bottom of the old, somewhat-rusty tub looked like it needed a serious scrubbing. The mysterious brown streak of unidentified substance really grossed out my family but we were exhausted so we decided to try to sleep anyway. There was something like sand in the bed sheets, but they didn't look dirty so we brushed it off. Also, the heater's thermostat really needs help. Since it's a through-the-wall AC + Heater combination the cold from the outside made the heater think it was colder in the room than it actually was. We set it at 60 degrees and it was still well over 75. We eventually turned it off and opened the door to let the sub-40' air cool the room but our sleep was pretty rough. Easy solution is to detach the sensor probe and let it hang down under the AC unit so it reads the ambient air inside the room more accurately. Oh, and the internet was equally as bad - much slower than 3g. Maybe faster than dial-up but not by much. The ratings on the hotel looked decent (over 8/10 on a hotel site) and we've had really good stays at Quality Inn in the past, but this was by far the worst hotel stay we've had in over 10 years. I'd recommend paying a bit more for a higher-quality inn."

"Just a quick stay before we go on a steam train ride through the mountains of West Virginia and I love it here. The check-in desk was helpful. Gave us change for the vending machine, nice breakfast, large clean rooms and friendly staff. I wish o could stay longer"

"This was by far, the most disgusting room I have ever encountered. So here goes: no heat ( temp was in 40’s last night), dirty sheets ( had make up on sheet n pillow case, so I ran across road and bought new ones), smell was horrid so I bought candles, Lysol and incense. Then when I went to shower, hot and cold are backwards so I thought I had not hot water ( fortunately I did) but, as I got in the shower, found a dirty wash cloth and half empty shampoo on shelf n hanging from shower rod. The bathroom floor had dirt and wet hair, the urine stitch was unreal. The towels look gray they are so dingy. If that’s not enough, we went to check out and ran into nice couple ladies who stated and shared a pic, of bug in the bed, urine all over commode lid n no heat. They had to change rooms 3 times. The only positive thing is Jennifer, gal working front desk, was a gem. Also, the maid brought her cart and parked it in front of our door. Why would you do that? Why is Quality Inn allowing their name to be rated so low. Oh and let me not forget, I got a 10% discount on my stay. Needless to say, that was a slap in the face. And…. The free breakfast, lady said they are out of eggs and that the gravy and biscuits was all that was left, until the truck ran! Who runs a business like this. Let me also mention, plug in tub is laying on side of tub and won’t screw in. And as I went to turn wall light off, it fell downward! Please, do better. And thanks Jennifer, you tried to accommodate but you can’t fix stupid. I did take a couple pics. Also the other women had a pic of a bug in their bed and showed us."