Menards

"Update: The manager of the location has been extremely helpful. After my comment, I was notified and given his email. I sent him the comment that I left. He investigated the interaction of when I spoke with customer service and looked up the receipts. He made sure that I was taken care of and returned my money. He has been more than helpful. Therefore, I have changed my rating to a 5. Just remember, when you order something online, you may get charged a restocking fee. So, be prepared. Thank you, Joel, for being so helpful. DO NOT order anything online. We saw a fireplace in the store that we wanted but did not have our truck. A couple of days went by and we remembered the sale was ending. So, we jumped online and bought it. Then a few days later, we were in the store again and saw a different one that was more than perfect for our space. We went to customer service to find out what we could do since we had not taken possession of the first one. We were told we could return the first one, no problem. What they neglected to tell us is that there was a $150 restocking fee! I argued that it didn't say that online and the rep said that it does but it is in super fine print. What a horrible practice! After this purchase, they won't get our business again and it's sad because we are preparing to remodel our kitchen, gameroom and laundry room. I am super angry if you can't tell. Thanks for nothing! We have been shopping here since they opened. Oh well, we won't anymore."

"Alright so... At first I was impressed by the store. Such a massive store. Very clean and prices are competitive on many things. It's honestly a one stop shop for just about anything you could possibly need. We walked through the entire store and everything seemed to going fine. Then we got to the checkout... The cashier that rang us up looked like she hated her life. I then looked around and saw that all the other employees seemed to have the same look. My wife attempted to express to the cashier that we've never been there before and wasn't sure about the checkout process, she literally looked at my wife and said absolutely nothing. No smile, not acknowledgment, nothing. I was baffled. She honestly may have ruined the store for us for now. I'm not sure what the deal with the employees is, but it should be looked into. Employee happiness and satisfaction is key in business. If your employees are taken care of then customers will likely be taken care of as well."

"As our custom built home was being planned, we spent a great amount of time in local big box stores making choices, comparing prices, and talking with the "experts." Much of that time was filled with excitement and on occasion, even frustration. Overall, it was a positive experience, especially when it came to shopping at Menards in Barboursville, WV. On one occasion we must have appeared ready to throw in the towel and were quickly spotted by a very competent employee named Rob. He went beyond what we could have expected by setting his phone alarm and escorting us to various departments to meet with his most knowledgeable employees. After two hours of discussions and decisions Rob returned to us to make sure we were comfortable, informed, and well equipped to move toward the completion of our home. It wasn't until we were leaving that Rob gave us his card which read "Rob Ludwig, General Manager." So thank you Rob for sharing your time and talent and for caring about your customers. We appreciate you!"

"I really like the variety of items at Menards. The prices are good. Employees are knowledgeable on the products and very easy check outs with usually no wait. A wonderful perk,are the mail in rebates! We take advantage of the rebates and save even more. We love it."

"Looking for vinyl siding that looks like Cedar shakes. I wanted to see samples. Other stores didn't have them and I didn't want to order simply from a picture on the website. Menards has plenty to chose from so I can make a wise decision."