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National Car Rental
171 Airport Road, Charleston, West Virginia, United States
About the National Car Rental
National Car Rental is a premier car rental institution located at 171 Airport Road in Charleston, West Virginia, United States. With a wide selection of vehicles to choose from, including luxury cars, SUVs, and compact cars, National Car Rental offers convenient and reliable transportation options for travelers and locals alike. Whether you're in need of a vehicle for a business trip, family vacation, or just need a temporary ride, National Car Rental has you covered with competitive rates and top-notch customer service. Experience the ease and convenience of renting a car with National Car Rental at their Charleston location.
Photos of National Car Rental
171 Airport Rd, Charleston, WV 25311, United States
Opening hours of National Car Rental
Monday:
08:00 - 00:00
Tuesday:
08:00 - 00:00
Wednesday:
08:00 - 00:00
Thursday:
08:00 - 00:00
Friday:
08:00 - 00:00
Saturday:
11:30 - 00:00
Sunday:
08:00 - 00:00
Reviews of National Car Rental
"I absolutely LOVE the National Car Rental at CRW. The customer service there is always exceptional. They work to get you in and out and in your car expeditiously, and give you their business card to reach out with any issues. I highly recommend booking with them, you won't be disappointed!"
"Have you ever been hungry and decided to order Pizza Hut because it was convenient, but you didn't expect to be blown away by a culinary experience? Then, all of a sudden, you try the chicken alfredo pasta and think, "this is substantially better than I anticipated?" That very specific and precisely pleasant surprise pales in comparison to the fantastic experience we had with Erica and the entire National team in Charleston, WV. Whatever you pay them, it's not enough. They are the chicken alfredo pasta and we will keep coming back!"
"Service was great and fast. Very simple and easy to return as well. Car also was brand new and very clean."
"We had a problem with our car and couldn't get in touch with the branch. The only number avail is across the country, answered by someone i couldn't understand and got passed from one person to the next with each time having to verify myself. Are you so freaking lazy that you cannot give the basic service of providing a real phone number?? Irritating. Even though I'm titanium elite, it's not worth the aggravation. I might just change to Avis."
"Tuesday September 6 my flight was going to be late coming in from Atlanta by over 9 hours arriving at 1030 pm. I pulled up the website for the National location for CRW Airport. I saw negative reviews that customers were left with no car because their flight came in late. I made multiple calls around 1 pm with no answer and left a detailed message when I would be arriving with contact info. Getting in guess what the gal behind the counter pulls the National slip showing 1 pm and she did not have a car for me. Avis has cars she says. I told her I left a message on their voicemail letting them know I would get in at 1030pm. She stated that they have had their phones down. What kind of a business does not get their phones fixed asap or check messages for that matter? I have rented from National for a decade plus and choose from the executive group of cars. I have never had such poor service and lame excuses. This is a common occurrence at this location no where else have I encountered such a standard protocol to leave a customer hanging. I have at least two more trips back to this airport before the end of the year for business. I will not be using National for my business here. I was not the only customer on my flight that was left with this horrible experience. I cannot believe this is an allowed business practice that is enforced by the management team."
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