Urse Dodge Chrysler Jeep Ram

"I had a great experience from start to finish with Urse. The Sales Consultant, Barry, knew the vehicle backwards and forwards and was able to answer every question I had. He took the time to make sure both myself and my daughter were comfortable with the vehicle before we left the lot. The Sales Manager, Jamie, was also excellent in keeping my payment were I needed it and taking my concerns into play. I will definitely be back for my next vehicle."

"Has some trouble calling for service. No one answered that extension so left voicemail. This was mid morning. No one returned the call by 4:15 so called again—no one answered again. Called back and asked for sales. A very nice sales person answered and said they would walk to the service area and get someone for me . That was not a good experience! However, when I brought my vehicle in, I was promptly greeted by a nice young lady named Kayla who checked me in . The service was performed in a timely manner. That was a much better experience!"

"As far as the service goes once they ordered my parts, it was good. But the issue all started 1.5 years ago and was told my parts were on back order. I would call and stop in trying to find out when parts would be in and I understood that parts were an issue. I went in this past September and asked to speak to a manager, his only response as he raised his hand in the air was eh it’s a parts issue and never looked into it. I went back in, in October and spoke to a new service manager and he looked into what was going on and found the parts were never ordered and apologized. Parts got ordered and has now been fixed. I reached out to Urse concerning how the manager didn’t seem to care but never got any type of reply after being told that someone would be in touch with me. I have been a loyal Urse customer but not sure I will be back."

"Wonderful, wonderful experience!!! Urse took the stress and hassle out of trading cars. The Urse Sales Team were beyond kind, generous and understanding when it came to getting the numbers to where I needed them to make the deal happen. This Team went out of their way to make the experience fast, FUN, and hassle free."

"Very disappointed in the service. I have owned several Ram trucks in my life. Went to the express lane and waited over 3 hours for an oil change. I was then advised to have the differential serviced, and it was not covered with any of my maintenance plan coverage. after my long wait, I was told I’d receive a discount on the diff service since I had been there for going on 4 hours at this point. At the end of my trip, I was charged the full $286, no one in sight to ask about their discount I was getting. Tired of waiting and had to go to work. 4 hour trip that I thought I’d be an hour at most. On the plus side, they did plug a sensor back in and get the oil changed."