Holiday Inn Express & Suites Fairmont 2256 Landing Lane, Fairmont, WV 26554

"Have to give it 3 stars for now. Renovations going on they were not completed in August as the website says but once they are done this would be worthy of staying at. Morning staff was super."

"Our late Check-in was super smooth & easy. The room (King Suite) was very spacious with a let out Love Seat. The room was very nice, clean, & recently remodeled. The only issue I would describe is the room door was not fully flushed to the frame & I could hear noises from the hallway. Overall I would return & recommend family & friends for a stay."

"The room was nothing special but fine enough... what is getting this place a 5 star review from me is the service from its staff. Excellent all around. We left my sons baby blanket behind and having to work with the staff to get that shipped back to us was so seamless I had to come leave a review as a thank you. Even without having to deal with getting an item returned, everyone I spoke to there was extremely professional and most importantly kind - exactly the staffing you want in a customer service type position. Would stay here again."

"Nightmare of a situation this past weekend at the Holiday Inn Express & Suites in Fairmont. I coach a high school girls soccer team and had made reservations for a block of 9 rooms back at the beginning of July for our annual overnight trip that took place on Friday, August 25th. Worked with Warren to get the block reserved and paperwork completed. Our Athletic Director completed all the forms required and sent it back to the hotel, calling them after the fact to confirm everything was received. Warren advised him everything was taken care of, the block of rooms were reserved for us and nothing to worry about. I even spoke to Warren 2-3 weeks prior to arrival date and he assured me the rooms were reserved. Fast forward to August 25th, we arrived at the hotel after a long day of traveling (2 hour bus trip to our Friday evening game, then another hour trip to the hotel after the game). I was greeted at the front desk by Laura and when I told her we were checking in for our block of rooms, she advised me there was nothing in the system for our school/team. To say I was livid was an understatement. We had parents who had made reservations at the hotel as well, and now we are being told the block of rooms was nonexistent and unfortunately the hotel was completely SOLD OUT for the night. One of our mothers even called the hotel THAT MORNING, spoke to Warren to organize pizza delivery that evening for our girls for when we arrived at the hotel - Warren worked with her to have that done and when we walked into the hotel, pizza was ready and waiting. After going rounds trying to figure out what happened and why we were even in this situation, Laura (front desk) was able to find ALL OF THE COMPLETED PAPERWORK that I and our AD had submitted, only to be told that it was never put into the system to block the rooms!! So here we are with 23 teenage girls who had been traveling most of the day only to be told we have no rooms to check into (mind you, this was at 9:30PM). The only reason I am giving this review even 1 STAR is because of Laura at the front desk - I know none of this was her fault and after waiting awhile, she was able to get us into another, completely different hotel a few miles away. This should have never had to happen in the first place if the job was handled correctly to begin with. Extremely disappointed and disgusted with Holiday Inn in Fairmont."

"Stayed in recently renovated room that was very well appointed and quiet, too. Desk clerk was very friendly and welcoming. Location near restaurants and the interstate was convenient."