Guess Ford, Inc.

"Service team was great! They were able to quickly find an opening when I arrived at the wrong day/time for an appointment I thought I had that day. Always great and courteous service!"

"Comfortable waiting area. Purchase price of new tires disclosed well before purchase. Associates kept me informed of waiting time. Beverages offered. The folks at Guess Ford treat us more like family than just a transaction. We took our little dog with us and she was welcomed . Jessie and Rachel took good care of us."

"Great service by good people. The sales manager Ray is first class and Ronnie and Jessi in service are top notch. Great people to deal with and the owner Mike Guess will go out of his way to make sure the customers are treated properly and fairly."

"Purchased a new Ford Escape. Guess Motors did an excellent job of handling all the details. Closing was very efficient. Always enjoy working with this team. Dennis Schurr was very helpful in obtaining credits and rebates offered by Ford. An excellent transaction."

"This was my 6 the windshield wiper appointment. Every appointment they said I needed a specific part. I had the appointments and paid the bill and the wipers didn't function correctly. They said they were sure I needed this part and quoted a lesser cost. I put off doing so bc this puts me over 700. In cost of wipers and each time I get my vehicle back and the wipers work worse worse and finally I was repeatly told this last appt and part would surely finish the wipers repair. They don't work. I was told now that they don't work it's bc I don't have a factory windshieldand I should trade my vehicle in. The people are not pleasant . I was also told my appointment was for an hour and a half and when I arrived they said I couldn't pick my car up until later in the afternoon. If they had initially explained I would not get my vehicle back until nearly closing time I would have made arrangements but they don't apologize for the misinformation either. I will not go back to Guess motors and when I was saying I was unhappy they didn't even acknowledge I was speaking. Just looked at me. I had to pay for a part and service costing $455.74 they assured would fix my wipers. They are not curtious, they said workers didn't show up for work was why I couldn't get my vehicle back timely but they didn't apologize for any inconveniences. I have never heard of paying for parts that you are told to get and it was not the problem and or did not lix the problem.i don't understand why they didn't repair the wipers in one appointment even if I had to leave the vehicle for a few days.?"