Palm Beach Tan 2891 Main Street, Newberry, SC 29108

"Bad service, never came here, save your money"

"Four months ago I came here for the first time. I really liked my tan after the solarium. But today I had an unpleasant impression, as I discovered that after I visited the solarium for the last time in February, money was debited from my card every month. I do not understand English very well, at the time when I came to the solarium, I lived in America for only 7 months. But I can say for sure that no one told me that my account would be debited every month, even if I did not come. And I have not come to the solarium since February. Just know that if you don't speak English well enough, then make sure you understand the information provided. Your money will not be returned to you, even if you did not use their services. No compromises. And it looks like I'm not the only one who feels used by this studio."

"I had an issue at the Palm Beach Tan location where I live and called the Newberry location to try & get some clarity. I spoke with the manger at Newberry (apologies I am horrible with names!) and she was simply phenomenal! She was so friendly and cheerful and very very helpful . She offered such a positive customer service experience ! She was able to resolve my issue however it needed to be done in store . I told her I would be willing to make the drive ( about an hour one way ) on Christmas Eve. She said that she would not be working that day. However, she would let the employees that would be there that day know to expect me. When I got there the next day , once again - 2 more young ladies that were just as friendly & helpful ! Honestly, between the manager on the phone and 2 young ladies I interacted with when I was physically at the Newberry location - these 3 should absolutely be recognized for their customer service and just general people skills , friendliness and true willingness to help . I was so appreciative of these 3 employees. I can not say enough about them! The actual Newberry location was spotless and squeaky clean as well . Very well organized. An overall welcoming place between the physical location attributes and then the amazing employees . Thank you to all 3 of you for all of your help ! ( I was contacted by customer service & raved about you to them as well ❤️)"

"Beds are clean, staff is knowledgable and nice. Price is expensive especially if bulbs are out on beds or certain parts of bed doesn't work, why pay so much?"