O'Reilly Auto Parts

"Hands down the worst auto part store around. If I could go lower with stars I would. Our brake line snapped leaving us stranded. Luckily we had a O’Reillys across the street. Or at least we thought we were lucky. At first it seemed as though we would be in the road in no time. Was told the part would arrive in an hour. No big deal. They took our number and said they’d call us when the part arrives or anything changes. We left for an hour and a half and came back only to be told that they weren’t doing anymore delivery that day and the next truck would arrive the next morning around 730/8ish. Their hub amazingly all contracted Covid while we were waiting. No one called and the guy who told us it would arrive in an hour hid in the back. We already bought the part and it was to late to order another else where so we had to wait. We showed up the next day at the time they told us and they informed us the delivery wouldn’t come until 930/10. We waited and they never called even when the truck arrived. That was even after they said they would. We sat in the parking and watched no less than 6 employees including their district manager fart around. When we finally got the part we discovered the professionals at O’Reillys had ordered the wrong one. We had to go back. Magically the handful of employees that hovered around the front desk were MIA when we showed back up. Some important meeting in the back is what I was told. Perhaps about being professional. Negative stars in my book. Thanks for not helping at all and wasting our time."

"The staff rocked. Very helpful in finding the things I needed. The shelves were stocked and the price of items I purchased were very reasonable. O O O Reilly"

"Have a jeep cherokee that JTs wanted $500 to change the headlight bulb. The crazy HID did cost $125 but the young guy working about 7:30pm help me a lot by installing it in less than 5 min. Glad these guys are around to help."

"I really felt as if they discriminated against me. They claimed they could not change the battery of my A3 Audi. They also had my son do too much to purchase the battery. I provided them the vin number and the battery info and then they wanted more. This made absolutely NO sense. I had my insurance company Geico send out a vendor and immediately the battery was placed in. They made an excuse as to why they didn’t want to do it and has my son there for about 45 minutes. They also failed to give him a receipt so I had to send him back to get a receipt. Very incompetent and I’m certain this was a form of discrimination because they had no one there and no reason why they could not put my battery in my car. They didn’t need anything special."

"Amazed at professionalism! That had the parts and even installed. He thanked me for doing business with him and not their competitors... Excellent employee, you know who you are! You helped with the black Jeep Gladiator... you will always have my business. Take care guys!"