Ruby Tuesday

"Our Server was 1 of the rudest and condescending server I've had in a long time. Sat 15/20 minutes before he came over. Waited 30 more minutes for COLD FOOD to come out. No apology or anything. Just made a smart remark and took the food back. We politely left. We had a toddler , which we request maybe to get him some fries or something until the full order came out. His response was the The Salad bar! Rude"

"Funny how it's been 4 years since I left a 5 Star review for the West Columbia Ruby Tuesday but things that certainly changed since then. I know we've gone through Covid during that time but the past 3 times we've visited here we leave saying never again. This past Saturday we were lured in again by the BOGOF coupon. The restaurant was not busy at all so we thought we get out quickly, and it was 4:00pm.There were about 7 tables occupied at the time and we noticed 2 server, there did seem.to be 1 more but that one disappeared, maybe he went home.. It took a while for our server to come take our order. My son got a steak and I got the burbon chicken. We wanted a baked potato.but there was were none available.?? We also got the salad bar which was good on our part because it took over 45 mins to get our food. Our server never came back during that time to refill our glasses, but the young lady that sat us spotted our need and came over to give us refills. Once we got our food my son realized his steak was overcooked but our server was gone again. It took another 10-15 mins to find our server. Thankfully the kitchen took care of his steak quickly. My food was fine except for the fact it was a tiny portion, about half the size of what I'd gotten last time we had come. There was an option for 2 breasts but I'm glad I didn't choose that one because it would have just been the other half of my piece of chicken and for almost $20. We had another long wait to get our ticket after finishing our food. The server came by and asked what we needed and my son told her the ticket and I said a to-go-box. It didn't take long for the box but no ticket, another 10 mins and the server returned with the hand held device and told us the total. No ticket until after my son had paid, when he requested the ticket he found he had been charged for an alcoholic drink he didn't order. The server then said there was another item we were not. charged for but the difference in the price of tea and alcohol mostly covered it. I did offer to pay the difference but was told no. Which I thought was fair since it had taken 2 hours to eat in a restaurant that was not busy. I did give the server a tip even though the service was very slow but I'm not completely sure it was their fault. Ruby Tuesday I've loved you for years and that's why we gave you three chances to make up for the long wait times and poor service. I do complete understand they were understaffed and overworked and I didn't one time complain to our server because it seemed it was the best thing to do. But enough is enough and we decided while sitting there for those 2 hours we would not be coming back. Ruby Tuesday I do hope the best for you but if things continue like this I doubt you will be in West Columbia much longer."

"Our Server, KP, was courteous, professional and personable. He was attentive without crowding. There were not many diners there during our early visit, but KP stayed consistently busy restocking the Salad Bar, cleaning tables, setting chairs back in there proper places and making sure everything was in order without missing a beat in making sure his customers were not neglected. KP made our lunch experience wonderful."

"We had a great server, very attentive and also gave us our space. Salad bar was good except the lettuce itself. The spring mix was the only thing that didn't look old, wilty and browning. Other items on the bar were just fine. Hence the lower rating."

"I dined in on a Thursday afternoon and it was a great experience! I was worried at first that there was not enough staffing for it to be pleasant but Sabrina is a rockstar! She has a great personality and did not make me feel rushed. She was busy tending the bar area in addition to tables outside the bar area but was attentive and super friendly at all times! I lacked for nothing during my meal. She is a gem, Ruby’s better hang onto her! I had the salad bar and sirloin and both were superb! The salad bar was fresh and tasty and the sirloin cooked to perfection! I will definitely be visiting again."