Sonic Drive-In,

3018 Charleston Hwy, Cayce, SC 29172, United States

"Why is it that employees feel they have the right to Screw up your order and then blame you for it or remind you 5 times that they didn't take your order Then still screw it up And then treat you like you Should apologize to them for deeming to ask them to do the right thing with your order Whoever is in charge of this place should really consider doing employee evaluations"

"Shocked that some idiot decided to cancel the ice cream cones, they were 2.74. I was told that they were replaced by cups of ice cream, I ordered a medium three days before and it was 4.99, supposedly same as a med shake. Ordered again last night, the same thing, now I'm told it's almost 6.00 for the Sam thing, but now it costs the same as a blast minus the flavoring. It's absolutely ridiculous! You are losing customers! Just bring the cones back at the original price and problem solved. If not, I and many others will not be returning to Sonic. The Ice cream was fantastic and the young lady at the window was understanding. Corporate needs to get a clue about what their customers want."

"Horrible experience. Manager is named Ashley and has absolutely no people skills. Can't even order food without her interrupting, after the third interruption I gave up. Confused as to how she is in management, hope she treats her employees better than her customers. If I knew the franchisee I would highly recommend some training for Ashley and her crew if you would like to improve the customer experience."

"Fast and friendly service, food was great...hot and fresh. First time here, we will be back when in the area."

"Okay so my friend and I went here to get a snack. I ordered a cheesecake shake with no graham crackers add hot fudge and my friend ordered an m&m blast and an order of cheddar peppers. When I got my shake and took a sip it was full of graham crackers, so I was immediately disappointed, but didn't really want to make a big deal. My friend urged me to press the button and let someone know that my shake wasn't right because he knows I hate graham crackers. I pressed the button and the girl came over the speaker ( hi welcome to sonic, can I help you?) Yes man I ordered a cheesecake shake with no graham crackers add hot fudge and this shake is full of graham crackers. I waited... ( Okay mam I will make you a new shake and bring it out) okay thanks I said. So I waited...and my friend said see, that wasn't so bad, they are fixing it.....I wish that was the end of the story, sadly it's not. When the girl came back with my shake I thanked her and handed her the shake full of graham crackers. I opened my straw, stuck it in my shake and tasted it......it was a vanilla shake, no hot fudge.....really?? At this point I didn't even want to say anything for fear of them doing something to my milkshake so we left."