Tops Magic,

106 Merry Drive, Lexington, SC 29072

"Ordered in "in stock" item online only to be contacted the next day saying it was out of stock. The email did come in a reasonable time, the low stars are based on innacurate inventory which seems to be a theme in the reviews i read."

"No Retail Store. Their website gives an address and a phone number and Google shows in-store shopping. Someone needs to update their information. We made an hour long trip one way to purchase our Halloween Decorations, just to find it was an online store only. Completely disappointed and are questioning do we want to purchase the items we want from them or look somewhere else due to this small but important detail. Looking into this further Google shows that Tops Magic is inside Mad Hatter Magic Shop and THEIR website shows online orders. Not knowing that these ‘stores’ are one and the same, would have never known to look at the Mad Hatter Magic Shop website."

"I was scrambling to find a costume for my daughter at the last minute because my local shop messed my order up, so it wouldn't arrive until after Halloween. I was searching everywhere online, when I found this company. Let me say, they were a savior. I placed an online order on a Friday afternoon. I sent them an email to ask how long it would take to ship. Almost immediately someone responded. When I called (because they had a question about my address) the same person who sent the email also answered the phone. It was such a relief not to have to explain to several people my predicament. Angie was so sweet and helpful. The best part is, the costume arrived on Monday. This company saved my daughters first Halloween! I will use them every year from now on."

"Do not order from this place if you need something last minute. I placed an order on a Saturday for ground three day shipping. They did not fulfill that. I emailed them three days later as I had not received any notice that my items shipped. I let them know that I needed it by Saturday and if it would not be there by then I would like my order to be canceled and my money refunded. I received no response to my email. I called the next day and left two messages with no return call. I emailed today and was told they did call and leave me a message and also that I did receive a tracking number. I received a tracking number after this email and no call/message. Beware there is another review on this company for the same thing. Dishonest company. They would rather take your money for not doing their job right than make it right with the customer. I will be disputing with my bank."

"Needed stuff for a last minute gig. The prices on tops were great. Ordered on a Wednesday. Hadn't received any kind of a follow up (although my credit card was charged immediately) so I called on Monday. The company called me back on Tuesday and sent out the order that Tuesday. I paid for priority shipping but since they shipped it out late (almost a week) I'm not getting it in time for my party. When I called to complain, all I was told is they have no control over the warehouse. So now I have to go out tonight and spend more money for the party because this company decided to wait on my order to ship out. Thanks a Lot!"