Charleston Home Rentals, LLC

"Extended my tenant’s lease without asking me first. Had to beg repeatedly for inspections of the property. The tenant left the house trashed and the property manager returned the deposit to the tenant after I instructed them not to. Used this company for two years and things just got worse over time. When I sent emails or left voicemails, it would take days (usually a week) for any reply. Usually no reply until I contacted them again. Would not recommend at all."

"I have been with Charleston Home Rentals for more than a year now and have had the best experience of any property management company ever. They bring the most qualified tenants and conduct business in a timely manner every month. I never have to worry what condition my property is in, because repairs and maintenance are performed as needed the first time. The tenants remain satisfied and continue to renew. I can not say enough positive statements about this company."

"Started out with CHR in Jan 2020, and it seemed like a doable company, the move in was easy and didn't require anyone being present. Application and other paperwork was easy. Maintenance requests were actually answered much of the time. Only hiccup and first red flag was the homeowner reaching out (to my husband directly) to have someone appraise the property for a refi (this happened after only living in the property for 2 weeks!). CHR could've prevented this as this is not the correct procedure of the homeowner reaching out to tenants. It's the duty of the property management team instead. With this, came poor communication between CHR and the home owner. I dont think CHR managed the property very well. It wasnt clean and there were damages small in nature in the home prior to moving in. Again, they didnt do a walk thru prior to moving in, which made the move in experience super easy, but at a cost! Second red flag was communication could've been better. Towards the end of being with CHR, it became harder to reach anyone via email or phone. Finally, our contract was transferred to True Blue rentals on April 2021. Apparently, this is a family owned business who decided to start another company (True Blue) between brothers, Matt Azar and Josh Azar. This review will be continued with my review of True Blue."

"As a property owner, let me save yourself money, headaches and time from this company. One of the most unorganized companies I ever dealt with. You will end up coaching their front staff as they do not put in any effort to train them themselves. The owner talks big game to get you in the door, but after that, you are on your own. If you ever manage to get someone to reply to your emails or get a call back (because they don't ever pick up their phones during their regular business hours) you will get wrong information. I can't count the amount of times I had to correct the front operation about their mistakes (often they would send ME the owner, information that pertained to my tenants instead of emailing them). After filling out their paperwork, they lost it not two weeks later and were also asking for the keys of my rental property when I had already given it to them. I learned more about this business model from their lack of knowledge and the chaos that ensued at ANY request that was needed from them. The most basic expectations from a rental property management could not even be met. A true dumpster fire. Stay away from them."

"Charleston Home Rentals is the worst company I've ever rented from. There were THREE unauthorized entries into my apartment while I stayed there. That is a completely unacceptable practice. Good luck getting someone on the phone over there - they NEVER answer. Requests for repairs went unanswered. My carpet got soaked from an AC leak and I had to clean it up myself. Used my own fan and towels. This property management company is a JOKE. I will forever be telling anyone who will listen how awful they are."