Ashford Pointe

"They raise your rate 50 dollars every year. Never missed a payment, never caused any damage and reported any issues ASAP, never caused any problems, and still each time it comes to renew the lease it 50 dollars more. It doesn't make any sense to charge more for a renewal of the lease rather than the cost the apartment is advertised for. On 8/24 I caught the maintenance person Charles throwing his trash from his golf cart in-front of my apartment. Thanks Charles. I appreciate you treating where I live like your personal trashcan. We now go down to one star."

"This is a bit long but it really outlines our issues. We visited Anderson in summer of 2017 and fell in love with the area, then we had a 3 years old and I was pregnant with our second daughter. We did a little overview of the area but nothing in depth as we were only passing through, however early 2018 we found out that my husband was being transferred to Anderson and we couldnt be happier. This was our dream coming through but we were given less than a month to relocate which was extremely hard. We weren't able to do much research on Apartments so we were recommend to Ashford pointe by staff at Ashford Cove. When we came to tour tje apartment we were shown the perfect unit, were told that the unit we would be renting wasn't ready so we couldn't see it. We applied and went back to our then home and was informed that we got the appointment but because of distance my husband was the only one who was able to come to SC to look at the apartment and sign the lease. The night we arrived with our baboes we were way to tired to inspect but when we got up in the morning I was really really disappointed. The apartment was old as dirt. The bathrooms were tiny and old, the living rooms nor bedrooms had no lights, the kitchen was outdated and had little to no counter top nor cupboard space. We really did try to get the place to be a bit more comfortable for our family especially our babies but all this was in vain. Couple days after moving there we had a leaky pipe in the "washroom" but we were rudely told by the ground staff that it was our fault and our washer was the problem we however proved them wrong by making a video in the night and it was their pipes and not our washer. We did get an apology the next day. Half of the livingroom carpet was drenched and they however sent someone with a fan to rip up the carpet and installed the fan underneath it. It was dried after a few days. About a week after moving we discovered that there were bed bugs, however the staff at the office acted as if we were the one who brought them here and we were told that because we didn't notice and reported the bed bugs withing 48 hrs after moving in we would have to stand the cost; which we had little problem with, seeing that it mean that we got rid of the infestation. Now almost four weeks and two inspections later we are still having the bed bugs issue after and it's become really uncomfortable and a little disgusting to be living like this. We decided that it's best to just break the lease and pay the consequences and get a new place where our family can be comfortable. We would never ever recommend Ashford Pointe to anyone. We will gladly take our rent where it's appreciated. P.S. Both the office and ground staff act like you are not supposed to report any problem. I am guessing just take whatever this old apartment throw at you and not complain ."

"Let’s just say this apt complex is a joke my apt is not even renovated and I pay almost 1000 dollars a month and the ones that are renovated are cheaper than what I pay a month. They don’t fix anything correctly and the lie about there work and when I call them out on it they wanna treat me like I don’t know anything about stuff at all. The only reason I have stayed is cause of one person that works here and she has been awesome. I would not advise anyone to live here I have been keeping pictures of things in my phone on how work is done when stuff needs to be fixed and trust me they don’t fix anything the right way"

"I would not recommend these apartments to anyone. Here are some of the issues. For what I am paying for this apartment this is ridiculous. I had a toilet that was running over since November of 2015 that they attempted to fix several times. I finally wrote them a letter about the problems that I have and finally start getting SOME results. it is June and I was told by the Company that service the unit that there is extensive work that needs to be done to fix this the correct way. What he did yesterday is only a temporary fix and not sure how long it will work. There are roots growing under the building that is clogging the sewer line. The A/C barely works upstairs. There are no return units upstairs so the heat has no were to go. You can not close your room door because the heat is unbearable. The maintenance man did all he could do to fix this. They need to have a Company come out and put returns in all of the Town house apartments. When I first move in the water was coming out brown and dirty look like rust. I reported this and was told that the apartments were old that is normal. I told them that the apartment had nothing to do with the building being old it is the water heater. It needs to be flush or replace. The maintenance man at the time did not know what he was doing and it took another maintenance man from another complex to come over and drain the water heater. Tenants are walking there pets and not going in the designated areas. Poop is all over the place around the dumpsters bushes and grass. Kids are playing outside and this is unsanitary. To sum it up the toilet is temporary fix. The A/C is not fix I just have to deal with it until I leave. The upgrades are not worth paying the extra rent for. Pet poop all over the place"

"Management doesn't care about the people that rent from them. They never answer the phone in office. When the floor needed replacement in kitchen the day before it was to be replaced we moved everything out of there. The contractor didn't show up until the following week. Was told the same lie everyday for a week. If you have anything shipped to your apartment from FedEx or UPS they will drop it off at the office and management doesn't tell whoever had the package shipped. As for the monthly rent they over charge for the apartments."