WilliamSmith Fireplaces
6420 Dorchester Road, North Charleston, South Carolina 29418
About the Business
WilliamSmith Fireplaces is a premier home goods store located at 6420 Dorchester Road in North Charleston, South Carolina. Specializing in high-quality fireplaces, this store offers a wide selection of products to enhance the ambiance and warmth of any home. Whether you are looking for a traditional wood-burning fireplace or a modern gas fireplace, WilliamSmith Fireplaces has everything you need to create a cozy and inviting atmosphere. With friendly and knowledgeable staff ready to assist you, this store is the perfect destination for anyone looking to upgrade their home with a beautiful fireplace.
Photos
Contacts
6420 Dorchester Rd, North Charleston, SC 29418, United States
Opening hours
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Extremely difficult to do business with. The ladies answering the phone do not understand the different types of fireplaces and seem to have a very strict regimen of responses. If you don't fit their script they cannot help you. The service manager I spoke with continuously spoke over me on the phone. They offered no help, even when I asked if I could enlist their services. They didn't seem to want my business. I wouldn't recommend them, took way too much of my time and energy to get nothing out of it in return."
"Maintenance service was completed in a professional manner but the wait for service in the Mt Pleasant area was excessive. Also, despite multiple requests, it was impossible to obtain a reasonably detailed account of what services were completed by the technician--invoices simply list "diagnostic and repair" so that one has no record of what parts actually needed servicing. For $200, I felt that a bit more detail was warranted."
"We did a complete remodel on our home which included updating our fireplaces. Stan went above and beyond in assisting us from design to installation and very thoroughly explaining how to work everything! Such a great guy! Would definitely call again."
"Have a fireplace burner that isn’t working. After communicating with the WilliamSmith Fireplaces by text, they gave me a call. Unfortunately, they had no interest in helping to resolve the situation. I was told, “If you aren’t willing to buy one of our beautiful new units, I don’t t have technicians with the time to help you.” If they had simply stated that they only service the units they install, which I know is not the case, I would have just left it at that. They went out of their way to be rude and make me feel as though I was cheap or poor for wanting to repair vice replace."
"Excellent service from Jeremy who came out to perform maintenance and cleaning for us. Checked out lines and valves, got everything working properly. Very respectful of property, took his shoes off coming in the house and cleaned up without leaving any smudge. Highly recommend."
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