Claire's 470 Town Center Place, Columbia, SC 29229

"Went into the store with an issue of replacing an earring after having to take it out the day before for a scan; was asked for a receipt of payment after informing her that I got the piercing a year prior and a paper receipt would be almost impossible to find and it was not emailed to me. With all the information that was taken when I got the piercing, name, address, ph#, email address, etc., how is it not possible to take a second to look a customer up? I only got "uhhh...errr...ahhhh". Since I got no definite answers in the store or over the phone, I contacted customer via email and left messages; STILL NO RESPONSE. Last time doing business at this place. The manager, Alissa, is a grown child and can't make a decision or give a straight answer. Horrible business. Do better, Claire's!!"

"We go in here about once a month just to look around really. Every now and then things are priced well enough that I buy them. Like today. Not only did they have the buy 3 get 3 free... they also had Christmas stuff 50% off. So I racked up on adorably cute earrings!"

"Took my two daughters to get their ears pierced and it took over an hr. When we got there, it was one person shopping and only one employee. Yes some would say, they were in there first or the employee had multiple customers and could only deal with one at a time. Thing is, they were still shopping when one of my daughters sat in the chair as the employee was about to pierce her ear. She had to stop to go check the person out. When she was doing that, other customers came in. When she was doing her ears, she had to stop again to go check other customers out. This happened multiple times and with my other daughter as well. Eventually we did finally get that done and at that time, another employee was available to check us out. On another note, my oldest daughter had to take one of her earrings out that next weekend because her ear was swollen because the back of the earring was put on too tight. With that being said, her hole closed up. Before it is asked, yes she was cleaning her ears as noted to do so. The employee that did them, my nose may not be like a bloodhound but it did smell alcohol on the employee's body. I mean she was attentive on the things she were doing but, she did make a mistake and put the wrong earrings in my youngest daughter's ears. We always go to this store to get piercings besides that one time when we went to the one in columbiana centre. Need to have more employees scheduled because one will not be able to do the register and ears all at once."

"Place was nice, however I felt like the staff rushed us the whole time we were there. Went to get my daughter's ears pierced and they were pretty much on top of us as we looked around before getting her ears done. Got her ears pierced and many dollars later, we are happy."

"Zarra was good but the Store Manager Laura is horrible! Laura fabricates pricing and tries to discount the total bill as if she’s doing customers a favor. I watched Laura hold and kiss a customer’s 3 month baby then pierce other customer ears without sanitized hands OR gloves! She seemed to be under some type of drugs/alcohol influence."