Lovisa

"My wife got her ears pierced here and they are crooked. She drew the dots and we called it out that it’s crooked… and she still pierced them… now we have to take them out, wait for them to heal, and redo it! Don’t waste your time going here to get ear piercing. Also check what they charge you, we told her what we wanted and it was supposed to be $30 instead she charged me $47. I noticed so she got me the refund but I shouldn’t have to watch everything they charge!"

"DO NOT under ANY circumstance make a purchase from this store!!!!!!!!!!!!!!! The cashiers have no knowledge of the company they work for. I simply wanted to return a bracelet and was told I couldn’t because I purchased at another location. I waited about an hour for a manager and she wasn’t a help at all. This place should be taken out of Haywood Mall as many have complained against them. I will be calling corporate to see that I receive my proper refund and to make a complaint. The cheap jewelry in this place isn’t worth the headache I went through. Never again will I purchase from this place even if they paid me. Save yourself the trouble by purchasing elsewhere immediately!!!!!"

"Upon entering the store the employee was on the FaceTime. The music was so loud the employee could not hear us speaking to her. When she finally came to check us out, she told my husband the price and asked him if he was sure he wanted it for that price, all the while still on video chat. When we went to speak with the person who described herself as management, she defended the music because it makes her money. When I was explaining to her about the situation, I was using hand movements aka talking with my hands. This offended the manager greatly. She became accusatory and rude. She told me I could leave. She said she was going to give me corporate contact information but now she wasn't. She then turned to my husband and ignored me. She finally offered corporate information when we were leaving. I told her I would review her Lovisa store online and maybe her district manager would see it. She said she didn't care she wouldn't get in trouble. They wouldn't change anything. Lovisa has received the last of my business. My money was absolutely appreciate down at Claire's. Sadly, it's a nice little store that is poorly run, by an obviously unintelligent management and staff who care absolutely nothing about customer retention nor their profits."

"My fiance and I would not recommend this place. She went in this store last week with my future mother in law to buy jewelry for our wedding. When they checked out, they asked for the return policy several times and were guaranteed that they could return all items at no cost if in the same packaging with receipt. Coming back a week later they wanted to return the items that were not needed, but were then told a different return policy... They said we couldn't return earrings and hair pieces, which we bought about $100 worth! The district store manager was really rude and would not honor their word. My fiance and future mother in law were really frustrated, disappointed, and did not feel like they were valued as a customer."